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International Conference on Knowledge Management in Organizations

KMO 2015: Knowledge Management in Organizations pp 60–70Cite as

Assessing the Effect of Knowledge Management Initiatives on Stakeholder Objectives Using Fuzzy TOPSIS

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 224))

Abstract

Comprehensive assessment tools to prioritize KM initiatives are critical for KM adoption. This paper aims to develop a hierarchical fuzzy TOPSIS model to rank KM initiatives in terms of their effect on often contradictory stakeholder objectives. The empirical case study of a medical supplier company demonstrates that this group multi-criteria decision making tool can effectively address both the uncertainty in KM assessment and the different effects of KM processes on individual stakeholder objectives. Thus, it may contribute to the successful KM implementation process.

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Acknowledgments

This article was created as a part of the solution of the research task No. 14-02836S, financially supported by the Grant Agency of the Czech Republic.

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Authors and Affiliations

  1. Faculty of Economics and Administration, Institute of System Engineering and Informatics, University of Pardubice, Studentska 84, 532 10, Pardubice, Czech Republic

    Petr Hajek

  2. Faculty of Economics and Administration, Institute of Business Economics and Management, University of Pardubice, Studentska 84, 532 10, Pardubice, Czech Republic

    Lucie Mansfeldova

Authors
  1. Petr Hajek
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  2. Lucie Mansfeldova
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Correspondence to Petr Hajek .

Editor information

Editors and Affiliations

  1. Staffordshire University, Stoke-on-Trent, United Kingdom

    Lorna Uden

  2. University of Maribor, Maribor, Slovenia

    Marjan Heričko

  3. National University of Kaohsiung, Kaohsiung City, Taiwan

    I-Hsien Ting

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© 2015 Springer International Publishing Switzerland

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Hajek, P., Mansfeldova, L. (2015). Assessing the Effect of Knowledge Management Initiatives on Stakeholder Objectives Using Fuzzy TOPSIS. In: Uden, L., Heričko, M., Ting, IH. (eds) Knowledge Management in Organizations. KMO 2015. Lecture Notes in Business Information Processing, vol 224. Springer, Cham. https://doi.org/10.1007/978-3-319-21009-4_6

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  • DOI: https://doi.org/10.1007/978-3-319-21009-4_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-21008-7

  • Online ISBN: 978-3-319-21009-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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