Abstract
Devising new service ideas for information systems by deploying user-involvement approaches is a challenging task. The power of collective creation by involving users in designing systems has attracted attention; however, stakeholders with no design training face critical challenges in generating ideas. In this paper, by exemplifying our user-involvement method with game elements, ICT Service Design Game, in comparison with conventional brainstorming, we show the impact of constraints and rules in user-involvement methods when creating service concepts and specifications for information systems. The analysis is based on a comparative experiment on two design methods and shows that the constraints and rules of our game approach fostered innovative idea generation in spite of participants’ limited knowledge of and experience with design processes. Although our analysis is still in a preliminary stage, it indicates some positive impact of constraints and rules in design methods, especially when the methods are used by non-design professionals.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Since this is confidential, the description of the technology is anonymous.
References
Fischer, G.: Symmetry of ignorance social creativity and meta-design. Knowl.-Based Syst. J. 13(78), 427–537 (2000)
Fischer, G.: Social creativity: turning barriers into opportunities for collaborative design. In: Participatory Design Conference, pp. 152–161 (2004)
Nisbett, R.: The Geography of Thought: How Asians and Westerners Think Differently … and Why. Free Press, New York (2004)
Page, S.: The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies. Princeton University Press, Princeton (2007)
Sawyer, K.: Group Genius. Basic Books, New York (2007)
Puri, S.K., Byrne, E., Nhampossa, J.L., Quraishy, Z.B.: Contextuality of participation in IS design: a developing country perspective. In: Participatory Design Conference, pp. 42–52 (2004)
Winschiers, H., Bidwell, N.J., Blake, E.: Being participated – a community approach. In: Participatory Design Conference 2010, pp. 1–10 (2010)
Yasuoka, M., Nakatani, M., Ohno, T.: Towards culturally independent participatory design method. In: Culture and Computing, pp. 92–27 (2013)
Yasuoka, M., Kadoya, K., Niwa, T.: Introducing a game approach towards IS requirements specification. In: The Forty-Seventh Annual Hawaii International Conference on System Sciences (HICSS), pp. 3687–3696. IEEE Computer Society (2014)
Yu, E., Daniela, S.: Service design as an approach to new service development: reflections and future studies. In: Fourth Service Design and Innovation Conference, pp. 194–204 (2014)
Kawakita, J.: An Idea Development Method, Chuuko Shinsho, Chuuo Kouron-sha, Tokyo, Japan (1968). (In Japanese)
McGonigal, J.: Reality is Broken, Why Games Make Us Better and How They can Change the World. Penguin Books, London (2011)
Gray, D., Brown, S., Macanufo, J.: Gamestorming – A Play Book for Innovators, Rulebreakers and Changemakers. O’Reilly, Sebastopol (2010)
Brandt, E., Messter, J.: Facilitating collaboration through design game. In: Participatory Design Conference, pp. 121–130 (2004)
Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: User acceptance of computer technology. Manag. Sci. 35, 982–1003 (1989)
Ehn, P.: Work-Oriented Design of Computer Artifacts. Lawrence Erlbaum, Hillsdale (1989)
Eriksen, M.A., Brandt, E., Mattelmäki, T., Vaajakallio, K.: Taking design games seriously: re-connecting situated power relations of people and materials. In: Participatory Design Conference, vol. 1, pp. 101–110. ACM, New York (2014)
Karppinen, P., Oinas-Kukkonen, H.: Three approaches to ethical considerations in the design of behavior change support systems. In: Berkovsky, S., Freyne, J. (eds.) PERSUASIVE 2013. LNCS, vol. 7822, pp. 87–98. Springer, Heidelberg (2013)
Derrick, D.C., Read, A., Nguyen, C., Callens, A., de Vreede, G.J.: Automated group facilitation for gathering wide audience end-user requirements. In: 46th Hawaii International Conference on System Sciences, pp. 195–204 (2013)
Fleury, A.: Drawing and acting as user experience research tools. In: APCHI, pp. 269–278 (2012)
Titta, S., Mehto, K., Kankainen, T., Kantola, V.: Drama and user-centered methods in design. In: Inclusive Design, pp. 5–8 (2005)
Gulliksen, J., Lantz, A., Boivie, I.: User centered design – problems and possibilities. SIG CHI Bulletin. 31(2), 25–35 (1999)
Diehl, M., Stroebe, W.: Productivity loss in brainstorming groups: toward the solution of a riddle. J. Personal. Soc. Psychol. 53(3), 497–509 (1987)
Acknowledgements
This research was conducted under collaboration with NTT Service Evolution Laboratories. We thank the participants who attended the workshops and contributors as well.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
Yasuoka, M., Ohno, T., Nakatani, M. (2015). Impact of Constraints and Rules of User-Involvement Methods for IS Concept Creation and Specification. In: Oinas-Kukkonen, H., Iivari, N., Kuutti, K., Öörni, A., Rajanen, M. (eds) Nordic Contributions in IS Research. SCIS 2015. Lecture Notes in Business Information Processing, vol 223. Springer, Cham. https://doi.org/10.1007/978-3-319-21783-3_16
Download citation
DOI: https://doi.org/10.1007/978-3-319-21783-3_16
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-21782-6
Online ISBN: 978-3-319-21783-3
eBook Packages: Computer ScienceComputer Science (R0)