Abstract
The century of information puts the organizational processes of which the work highlights knowledge as the main asset into perspective, as well as an engine generator of competitive advantage. The nature of processes that include intensive use of knowledge points out several features that can be exploited to assist in adding value to products and services supported by organizations. These processes are known as Knowledge-intensive Processes. This article presents the XcuteKIP architecture that aims to support the participants of these processes. Particularly, the proposal assists in the execution of knowledge-intensive collaborative activities by providing semi-automatic recommendations of collaborative services. The approach applies the concepts of a service-oriented architecture subsidized by WGWSOA and a semantic modeling Ontology supported by KIPO.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Andersson, B., Bider, I., Perjons, E.: Business Process Support System as a Tool for Communication/Collaboration. IbisSoft AB – Internal Report (2004)
Calvão, L., Pimentel, M., Fuks, H.E., Gerosa, M.A.: A taxonomy for computer-supported conversation. In: Proceedings of SBSC, IX Simpósio Brasileiro de Sistemas Colaborativos. São Paulo, SP, pp. 29–34 (in Portuguese) (2012)
Maciel, R.S.P., David, J.M.N., Bispo, C.P., Ribeiro, I., Conceição, R.P.: From Groupware Requirements to Services Design: Supporting the Development Process of a Pre-meeting Application. VII Simpósio Brasileiro de Sistemas Colaborativos, pp. 25–31 (2010)
Eppler, M.J., Seifried, P.M., Röpnack, A.: Improving knowledge intensive processes through an enterprise knowledge medium. In: Proceedings of the 1999 ACM SIGCPR Conference on Computer Personnel Research. April 08–10. New Orleans, Louisiana, United States, pp. 222–230 (1999)
França, J.B.S., Netto, J.M., Carvalho, J.E.S., Santoro, F.M., Baião, F.A., Pimentel, M.: KIPO: The Knowledge-Intensive Process Ontology. Software and Systems Modeling, Springer, pp. 1–31 (2014). doi:10.1007/s10270-014-0397-1
Hagen, C.R., Ratz, D., Povalej, R.: Towards self-organizing knowledge intensive processes. J. Univ. Knowl. Manage. 2, 148–169 (2005)
Isik, O., Van Den Bergh, J., Mertens, W.: Knowledge intensive business processes: an exploratory study. In: System Science (HICSS) 45th Hawaii International Conference on IEEE, pp. 3817–3826 (2012)
Moura, E.V., Santoro, F.M., Baião, F.A.: Collaborative support for knowledge-intensive processes through a service-based approach. In: IEEE International Conference on Computer Supported Cooperative Work in Design, 2013, Whistler. 17th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2013), pp. 319–324 (2013). doi:10.1109/CSCWD.2013.6580982
Papavassiliou, G., Ntioudis, S., Adreas, A., Mentzas, G.: Managing knowledge in weakly structured administrative process. In: The Third European Conference on Organization Knowledge, Learning and Capabilities (2002)
Singularity, W.P.: Case Management: Combining Knowledge with Process. Singularity, Ltda (2009)
Sommerville, I.: Software Engineering. Addison-Wesley, Berlin (2007)
Stoitsev, T., Scheidl, S., Flentge, F., Mühlhäuser, M.: Enabling end users to proactively tailor underspecified, human-centric business processes: “programming by example’’ of weakly-structured process models. In: Filipe, J., Cordeiro, J. (eds.) Enterprise Information Systems. LNBIP, vol. 19, pp. 307–320. Springer, Heidelberg (2009)
Van Elst, L., et al.: Weakly-structured workflows for knowledge-intensive tasks: an experimental evaluation. In: Proceedings of the Twelfth IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises WET ICE 2003. IEEE, pp. 340–345 (2003)
Weske, M.: Business Process Management – Concepts, Languages Architetures. Springer, Heidberg (2007)
Barnes, S.T., Böhringer, J.M.: Modeling use continuance behavior in microblogging services: the case of twitter. J. Comput. Inf. Syst. 51(4), 1 (2011)
Acknowledgements
Fernanda Araujo Baião and Flávia Maria Santoro are partially funded by the CNPq Brazilian research council, respectively under the projects 309069/2013-0 and 307377/2011-3.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
Moura, E.V., Santoro, F.M., Baião, F.A. (2015). XCuteKIP: Support for Knowledge Intensive Process Activities. In: Baloian, N., Zorian, Y., Taslakian, P., Shoukouryan, S. (eds) Collaboration and Technology. CRIWG 2015. Lecture Notes in Computer Science(), vol 9334. Springer, Cham. https://doi.org/10.1007/978-3-319-22747-4_13
Download citation
DOI: https://doi.org/10.1007/978-3-319-22747-4_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-22746-7
Online ISBN: 978-3-319-22747-4
eBook Packages: Computer ScienceComputer Science (R0)