Skip to main content
SpringerLink
Log in
Book cover

International Conference on Software Quality

SWQD 2016: Software Quality. The Future of Systems- and Software Development pp 49–60Cite as

An Experience on Applying Process Mining Techniques to the Tuscan Port Community System

  • Conference paper
  • First Online:

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 238))

Abstract

[Context & Motivation] The Business Process Management is an important and widespread adopted proposal for modelling process specifications and developing an executable framework for the management of the process itself. In particular the monitoring facilities associated to the on-line process execution provide an important means to the control of process evolution and quality. In this context, this paper provides an experience on the application of business process modelling techniques and process mining techniques to the TPCS, Tuscan Port Community System. This is a web-services based platform with multilevel access control and data recovery facilities, developed for supporting and strengthening the Motorways of the Sea and Italian regulations. The paper describes a storytelling approach applied to derive the TPCS business process model and the conformance checking techniques used to validate it and improve the overall TPCS software quality.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Notes

  1. 1.

    ProM is an extensible framework that provides a comprehensive set of tools/plug-ins for the discovery and analysis of process models from event logs. See www.processmining.org for more information and to download ProM.

References

  1. vom Brocke, J., Rosemann, M.: Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Springer, Berlin (2010)

    Book  Google Scholar 

  2. Object Management Group (OMG): Business Process Model and Notation (BPMN) Version 2.0. Technical report (2011)

    Google Scholar 

  3. Koetter, F., Kochanowski, M.: A model-driven approach for event-based business process monitoring. Inf. Sys. E Bus. Manag. 13(1), 5–36 (2015)

    Article  Google Scholar 

  4. Bertolino, A., Calabrò, A., Lonetti, F., Di Marco, A., Sabetta, A.: Towards a model-driven infrastructure for runtime monitoring. In: Troubitsyna, E.A. (ed.) SERENE 2011. LNCS, vol. 6968, pp. 130–144. Springer, Heidelberg (2011)

    Chapter  Google Scholar 

  5. Gerth, C.: Introduction. In: Gerth, C. (ed.) Business Process Models (Dissertation). LNCS, vol. 7849, pp. 1–12. Springer, Heidelberg (2013)

    Google Scholar 

  6. Jeston, J., Nelis, J.: Business Process Management. Routledge, London (2014)

    Google Scholar 

  7. Perret, R., Borges, M.R.S., Santoro, F.M.: Applying group storytelling in knowledge management. In: de Vreede, G.-J., Guerrero, L.A., Marín Raventós, G. (eds.) CRIWG 2004. LNCS, vol. 3198, pp. 34–41. Springer, Heidelberg (2004)

    Chapter  Google Scholar 

  8. Carminatti, N., Borges, M.R.S., Gomes, J.O.: Analyzing approaches to collective knowledge recall. Comput. Artif. Intell. 25(6), 547–570 (2006)

    MATH  Google Scholar 

  9. van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M.: Business process management: a survey. In: van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M. (eds.) BPM 2003. LNCS, vol. 2678, pp. 1–12. Springer, Heidelberg (2003)

    Chapter  Google Scholar 

  10. Recker, J.C.: Opportunities and constraints: the current struggle with BPMN. Bus. Process Manag. J. 16(1), 181–201 (2010)

    Article  MathSciNet  Google Scholar 

  11. Santoro, F.M., Borges, M.R.S., Pino, J.A.: Acquiring knowledge on business processes from stakeholders’ stories. Adv. Eng. Inform. 24(2), 138–148 (2010)

    Article  Google Scholar 

  12. de A. R. Gonçalves, J.C., Santoro, F.M., Baião, F.A.: Business process mining from group stories. In: CSCWD, pp. 161–166. IEEE (2009)

    Google Scholar 

  13. van der Aalst, W.M.P.: Mediating between modeled and observed behavior: The quest for the “right” process: keynote. In: Research Challenges Information Science. IEEE (2013)

    Google Scholar 

  14. van der Aalst, W.: Process Mining: Discovery, Conformance and Enhancement of Business Processes. Springer, Heidelberg (2011)

    Book  MATH  Google Scholar 

  15. Verbeek, H., Buijs, J., Dongen, B.V., Aalst, W.M.P.V.D.: ProM 6: the process mining toolkit. In: BPM Demonstration Track, vol. 615, pp. 34–39 (2010)

    Google Scholar 

  16. Gnther, C.W., Verbeek, H.M.W.: XES Standard Definition. Technical report BPM-14-09, Eindhoven University of Technology (2014)

    Google Scholar 

  17. Verbeek, H.M.W., Buijs, J.C.A.M., van Dongen, B.F., van der Aalst, W.M.P.: XES, XESame, and ProM 6. In: Soffer, P., Proper, E. (eds.) CAiSE Forum 2010. LNBIP, vol. 72, pp. 60–75. Springer, Heidelberg (2011)

    Chapter  Google Scholar 

  18. Westergaard, M.: KeyValue, ProM Plugins. Technical report, Eindhoven University of Technology (2014)

    Google Scholar 

  19. van der Aalst, W., Adriansyah, A., van Dongen, B.: Replaying history on process models for conformance checking and performance analysis. Wiley Int. Rev. Data Min. Knowl. Disc. 2(2), 182–192 (2012)

    Article  Google Scholar 

  20. Adriansyah, A.: Aligning observed and modeled behavior. Master thesis, Eindhoven University of Technology (2014)

    Google Scholar 

  21. Adriansyah, A., van Dongen, B.F., van der Aalst, W.M.P.: Conformance checking using cost-based fitness analysis. In: EDOC, pp. 55–64. IEEE (2011)

    Google Scholar 

  22. Dijkman, R.M., Dumas, M., Ouyang, C.: Semantics and analysis of business process models in BPMN. Inf. Softw. Technol. 50(12), 1281–1294 (2008)

    Article  Google Scholar 

  23. Bruni, R., Corradini, A., Ferrari, G., Flagella, T., Guanciale, R., Spagnolo, G.: Applying process analysis to the italian egovernment enterprise architecture. In: Carbone, M., Petit, J.-M. (eds.) WS-FM 2011. LNCS, vol. 7176, pp. 111–127. Springer, Heidelberg (2012)

    Chapter  Google Scholar 

  24. Mans, R., Schonenberg, M., Song, M., van der Aalst, W., Bakker, P.: Application of process mining in healthcare – A case study in a dutch hospital. In: Fred, A., Filipe, J., Gamboa, H. (eds.) Biomedical Engineering Systems and Technologies. CCSI, vol. 25, pp. 425–438. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  25. Rebuge, A., Ferreira, D.R.: Business process analysis in healthcare environments: a methodology based on process mining. Inf. Syst. 37(2), 99–116 (2012)

    Article  Google Scholar 

  26. Suriadi, S., Wynn, M.T., Ouyang, C., ter Hofstede, A.H.M., van Dijk, N.J.: Understanding process behaviours in a large insurance company in australia: a case study. In: Salinesi, C., Norrie, M.C., Pastor, Ó. (eds.) CAiSE 2013. LNCS, vol. 7908, pp. 449–464. Springer, Heidelberg (2013)

    Chapter  Google Scholar 

  27. Jans, M., Alles, M., Vasarhelyi, M.: The case for process mining in auditing: sources of value added and areas of application. Int. J. Account. Inf. Syst. 14(1), 1–20 (2013)

    Article  Google Scholar 

  28. Rubin, V., Mitsyuk, A., Lomazova, I., van der Aalst, W.M.P.: Process mining can be applied to software too! In: Empirical Software Engineering and Measurement. ACM (2014)

    Google Scholar 

  29. Schäfer, L., Valle, C., Prinz, W.: Group storytelling for team awareness and entertainment. In: Nordic Conference on Human-computer Interaction, pp. 441–444. ACM, New York (2004)

    Google Scholar 

  30. Valle, C., Prinz, W., Borges, M.: Generation of group storytelling in post-decision implementation process. In: Computer Supported Cooperative Work in Design, pp. 361–367 (2002)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. ISTI CNR, Pisa, Italy

    Giorgio O. Spagnolo, Eda Marchetti, Alessandro Coco, Fabrizio Fabbrini & Stefania Gnesi

  2. Department of Information Engineering, University of Florence, Florence, Italy

    Giorgio O. Spagnolo

  3. Livorno Port Authority, Livorno, Italy

    Paolo Scarpellini & Antonella Querci

Authors
  1. Giorgio O. Spagnolo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Eda Marchetti
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Alessandro Coco
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Paolo Scarpellini
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Antonella Querci
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Fabrizio Fabbrini
    View author publications

    You can also search for this author in PubMed Google Scholar

  7. Stefania Gnesi
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding authors

Correspondence to Giorgio O. Spagnolo or Eda Marchetti .

Editor information

Editors and Affiliations

  1. Institute of Software Technology and Interactive Systems, Vienna University of Technology, Vienna, Austria

    Dietmar Winkler

  2. Institute of Software Technology and Interactive Systems, Vienna University of Technology Inst. of S/W Tech. and Interactive Sys., Vienna, Austria

    Stefan Biffl

  3. Software Quality Lab GmbH, Linz, Austria

    Johannes Bergsmann

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Spagnolo, G.O. et al. (2016). An Experience on Applying Process Mining Techniques to the Tuscan Port Community System. In: Winkler, D., Biffl, S., Bergsmann, J. (eds) Software Quality. The Future of Systems- and Software Development. SWQD 2016. Lecture Notes in Business Information Processing, vol 238. Springer, Cham. https://doi.org/10.1007/978-3-319-27033-3_4

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-27033-3_4

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-27032-6

  • Online ISBN: 978-3-319-27033-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation