Abstract
Tourist destinations convey content through social media to communicate their identity and brand. Therefore, based on Spanish destinations, the aim of this paper is to use content analysis to determine if they communicate both their attraction factors and their emotional values via the different platforms, and if different contents are communicated and different communication strategies exist for the different social media. In general, the results show that destinations largely convey their attraction factors, using specific communication strategies according to the type of destination, and that neither strategies for the differential communication of emotional values that distinguish or identify the destinations nor different communication strategies through different social media are observed.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Aaker, J. L. (1997). Dimensions of brand personality. Journal of Marketing Research, 34(3), 347–356.
Baloglu, S., & McCleary, K. W. (1999). A model of destination image formation. Annals of Tourism Research, 26, 868–897.
Beerli, A., & Martin, J. D. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657–681.
Bigné Alcañiz, E., Sánchez García, I., & Sanz Blas, S. (2009). The functional-psychological continuum in the cognitive image of a destination. A confirmatory analysis. Tourism Management, 30(5), 715–723.
Bowden, J. (2009). Customer engagement: a framework for assessing customer-brand relationships: The case of the restaurant industry. Journal of Hospitality Marketing and Management, 18(6), 574–596.
Burton, S., & Soboleva, A. (2011). Interactive or reactive? Marketing with Twitter. Journal of Consumer Marketing, 28(7), 491–499.
De Moya, M., & Jain, R. (2013). When tourists are your “friends”: Exploring the brand personality of Mexico and Brazil on Facebook. Public Relations Review, 39(1), 23–29.
Echtner, C. M., & Ritchie, J. R. B. (2003). The meaning and measurement of destination image. Journal of Tourism Studies, 14(1), 37–48.
FEMP & TourSpain (Eds.) (2008) Modelos de gestión turística local: Principios y prácticas. Federación Española de Municipios y Provincias, Secretaría General de Turismo, Madrid, Spain
Fotis, J., Buhalis, D., & Rossides, N. (2012). Social media use and impact during the holiday travel planning process. In Fuchs, Ricci & Cantoni (Eds.), Information and Communication Technologies in Tourism 2012. Proceedings of the International Conference in Helsinborg, Sweden. Vienna: Springer.
Govers, R., & Go, F. M. (2009). Place branding: Glocal, virtual and physical identities, constructed, imagined and experienced. Hampshire: Palgrave Macmillan.
Hosany, S., Ekinci, Y., & Uysal, M. (2006). Destination image and destination personality: An application of branding theories to tourism places. Journal of Business Research, 59, 638–642.
Hudson, A., Roth, M. S., Madden, T. J., & Hudson, R. (2015). The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees. Tourism Management, 47, 68–76.
Huertas, A. & Marine-Roig, E. (2015). Destination brand communication through the social media: What contents trigger most reactions of users? In I. Tussyadiah & A. Inversini (Eds.), Information and Communication Technologies in Tourism 2015 (pp. 295-308), Proceedings of the International Conference in Lugano, Switzerland. Vienna: Springer.
Hyun, M. Y., & O’Keefe, R. M. (2012). Virtual destination image: Testing a tele-presence model. Journal of Business Research, 65(1), 29–35.
Jacobsen, J. K. S., & Munar, A. M. (2012). Tourist information search and destination choice in a digital age. Tourism Management Perspectives, 1(1), 39–47.
Kent, M. L. (2013). Using social media dialogically: Public relations role in reviving democracy. Public Relations Review, 39(4), 337–345.
Llodrà-Riera, I., Martínez-Ruiz, M. P., Jiménez-Zarco, A. I., & Izquierdo-Yusta, A. (2015). A multidimensional analysis of the information sources construct and its relevance for destination image formation. Tourism Management, 48, 319–328.
Macnamara, J., & Zerfass, A. (2012). Social media communication in organizations: The challenges of balancing openness, strategy and management. International Journal of Strategic Communication, 6(4), 287–308.
Marine-Roig, E. (2015). Identity and authenticity in destination image construction. Anatolia – An International Journal of Tourism and Hospitality Research, 26(4), 574–587.
Marine-Roig, E. & Anton Clavé, S. (2015). Tourism analytics with massive user-generated content: A case study of Barcelona. Journal of Destination Marketing and Management. doi:10.1016/j.jdmm.2015.06.004
Michaelidou, N., Siamagka, N. T., Moraes, C., & Micevski, M. (2013). Do marketers use visual representations of destinations that tourists value? Comparing visitors’ image of a destination with marketer-controlled images online. Journal of Travel Research, 52(6), 789–804.
Miralbell, O, Alzua, A., & Gerrikagoitia, J. K. (2014). Content curation and narrative tourism marketing In Z. Xiang, & I. Tussyadiah (Eds.). Information and Communication Technologies in Tourism 2014. Vienna, Austria: Springer
Moreno, A., Navarro, C., Tench, R., & Zerfass, A. (2015). Does social media usage matter? An analysis of online practices and digital media perceptions of communication practitioners in Europe. Public Relations Review, 41, 242–253.
Morgan, N., & Pritchard, A. (1998). Tourism promotion and power: Creating images, creating identities. Chichester: Wiley.
Morgan, N., Pritchard, A., & Piggott, R. (2003). Destination branding and the role of the stakeholders: The case of New Zealand. Journal of Vacation Marketing, 9(3), 285–299.
Munar, A. M., & Jacobsen, J. K. S. (2014). Motivations for sharing tourism experiences through social media. Tourism Management, 43, 46–54.
Plowman, K. D., Wakefield, R. I., & Winchel, B. (2015). Digital publics: Tracking and reaching them. Public Relations Review, 41, 272–277.
Valentini, C. (2015). Is using social media “good” for the public relations profession? A critical reflection. Public Relations Review, 41, 170–177.
Van Ruler, B. (2015). Agile public relations planning: The reflective communication scrum. Public Relations Review, 41, 187–194.
Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188.
Acknowledgements
This work was supported by Spain’s Ministry of Economy and Competitiveness [Grant id.: CSO2012-34824 “Uso e influencia de los social media y la comunicación 2.0 en la toma de decisiones turísticas y en la imagen de marca de los destinos”].
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Huertas, A., Marine-Roig, E. (2016). Differential Destination Content Communication Strategies Through Multiple Social Media. In: Inversini, A., Schegg, R. (eds) Information and Communication Technologies in Tourism 2016. Springer, Cham. https://doi.org/10.1007/978-3-319-28231-2_18
Download citation
DOI: https://doi.org/10.1007/978-3-319-28231-2_18
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-28230-5
Online ISBN: 978-3-319-28231-2
eBook Packages: Business and ManagementBusiness and Management (R0)