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Information and Communication Technologies in Tourism 2016 pp 31–44Cite as

Connectivity and the Consequences of Being (Dis)connected

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Abstract

Technology and tourism have worked in tandem for many years. Connectivity is the vehicle that drove the goal of technologically enhanced tourism experiences forward. This study, through an exploratory qualitative research identifies the factors that boost and/or distract travellers from obtaining a connectivity enhanced tourism experience. Four factors can boost and/or distract travellers from being connected: (1) hardware and software, (2) needs and contexts, (3) openness to usage, and (4) supply and provision of connectivity. The research also analyses the positives and/or negative consequences that arise from being connected or disconnected. A Connected/Disconnected Consequences Model illustrates five forms of positive and/or negative consequences: (1) availability, (2) communication, (3) information obtainability, (4) time consumption, and (5) supporting experiences. A better understanding of the role and consequence of connectivity during the trip can enhance traveller experience.

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Acknowledgments

The research work disclosed in this publication is partially funded by the MASTER it! Scholarship Scheme. The scholarship is part-financed by the European Union – European Social Fund.

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Authors and Affiliations

  1. Faculty of Management, Bournemouth University, Dorset, UK

    Adrian Tanti & Dimitrios Buhalis

Authors
  1. Adrian Tanti
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  2. Dimitrios Buhalis
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Corresponding author

Correspondence to Dimitrios Buhalis .

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Editors and Affiliations

  1. School of Tourism, Bournemouth University, Poole, Dorset, United Kingdom

    Alessandro Inversini

  2. HES-SO Valais, Sierre, Valais, Switzerland

    Roland Schegg

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© 2016 Springer International Publishing Switzerland

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Tanti, A., Buhalis, D. (2016). Connectivity and the Consequences of Being (Dis)connected. In: Inversini, A., Schegg, R. (eds) Information and Communication Technologies in Tourism 2016. Springer, Cham. https://doi.org/10.1007/978-3-319-28231-2_3

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