Skip to main content
SpringerLink
Log in
Book cover

ICCASA

ICCASA 2015: Context-Aware Systems and Applications pp 198–211Cite as

Information Systems Success: The Project Management Information System for ERP Projects

  • Conference paper
  • First Online:

Abstract

Project Management Information System (PMIS) is a core stone for organizations to plan and implement successfully their projects. Hence, PMIS success is also a central topic for both academicians and practitioners. Based on well–known Information Systems Success model (DeLone & McLean), highly cited Technology Acceptance Model (TAM), and the related works, a success model of PMIS for ERP projects is proposed and validated. A survey study with path analysis of 160 participants who have used the PMIS for the ERP projects at FPT Information System – a member of the FPT Group that shows all hypotheses empirically supported. The findings indicate that ERP project’s success is determined by PMIS user satisfaction that in turn is influenced by user ease of use, system quality, functional–information quality, and support–service quality.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Ajzen, I.: From intentions to action: a theory of planned behavior. In: Kuhl, J., Beckmann, J. (eds.) Action Control, pp. 11–39. Springer, Heidelberg (1985)

    Chapter  Google Scholar 

  2. Ajzen, I., Fishbein, M.: Understanding Attitudes and Predicting Social Behavior. Prentice Hall, Englewood Cliffs (1980)

    Google Scholar 

  3. Ahlemann, F.: Towards a conceptual reference model for project management information systems. Int. J. Project Manage. 27(1), 19–30 (2009)

    Article  Google Scholar 

  4. Ali, A., Anbari, F., Money, W.: Impact of organizational and project factors on acceptance and usage of project management software and perceived project success. Project Manage. J. 39(2), 5–33 (2008)

    Article  Google Scholar 

  5. Amami, M., Beghini, G., La Manna, M.: Use of project–management information system for planning information–systems development projects. Int. J. Project Manage. 11(1), 21–28 (1993)

    Article  Google Scholar 

  6. Braglia, M., Frosolini, M.: An integrated approach to implement project management information systems within the extended enterprise. Int. J. Project Manage. 32(1), 18–29 (2014)

    Article  Google Scholar 

  7. Caniels, M.C., Bakens, R.J.: The effects of project management information systems on decision making in a multi project environment. Int. J. Project Manage. 30(2), 162–175 (2012)

    Article  Google Scholar 

  8. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)

    Article  Google Scholar 

  9. DeLone, W.H., McLean, E.R.: Information systems success: The quest for the dependent variable. Inf. Syst. Res. 3(1), 60–95 (1992)

    Article  Google Scholar 

  10. DeLone, W.H., McLean, E.R.: Information systems success revisited. In: Proceedings of the HICSS. IEEE (2002)

    Google Scholar 

  11. DeLone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: a ten–year update. J. Manage. Inf. Syst. 19(4), 9–30 (2003)

    Google Scholar 

  12. DeToni, A.F., Fornasier, A., Nonino, F.: The impact of implementation process on the perception of enterprise resource planning success. Bus. Process Manage. J. 21(2), 332–352 (2015)

    Article  Google Scholar 

  13. Doll, W., Deng, X., Raghunathan, T., Torkzadeh, G., Xia, W.: The meaning and measurement of user satisfaction: A multigroup invariance analysis of the end–user computing satisfaction instrument. J. Manage. Inf. Syst. 21(1), 227–262 (2004)

    Google Scholar 

  14. Floropoulos, J., Spathis, C., Halvatzis, D., Tsipouridou, M.: Measuring the success of the Greek taxation information system. Int. J. Inf. Manage. 30(1), 47–56 (2010)

    Article  Google Scholar 

  15. FPT IS: Corporate Profile – FPT Information System (2014). http://fis.com.vn

  16. Gable, G., Sedera, D., Chan, T.: Re–conceptualizing information system success: The IS–impact measurement model. J. Assoc. Inf. Syst. 9(7), 377–408 (2008)

    Google Scholar 

  17. Gupta, R., Naqvi, S.K.: A framework for applying critical success factors to ERP implementation projects. Int. J. Bus. Inf. Syst. 17(4), 469–490 (2014)

    Google Scholar 

  18. Hair, J., Black, W., Babin, B., Anderson, R., Tatham, R.: Multivariate Data Analysis. Pearson, Upper Saddle River (2014)

    Google Scholar 

  19. Herroelen, W.: Project scheduling – Theory and practice. Prod. Oper. Manage. 14(4), 413–432 (2005)

    Article  Google Scholar 

  20. Hsu, P.F., Yen, H.R., Chung, J.C.: Assessing ERP post–implementation success at the individual level: Revisiting the role of service quality. Inf. Manage. 52(8), 925–942 (2015). In Press

    Article  Google Scholar 

  21. Ifinedo, P., Olsen, D.H.: An empirical research on the impacts of organisational decisions’ locus, tasks structure rules, knowledge, and IT function’s value on ERP system success. Int. J. Prod. Res. 53(8), 2554–2568 (2015)

    Article  Google Scholar 

  22. Jaafari, A.: Time and priority allocation scheduling technique for projects. Int. J. Project Manage. 14(5), 289–299 (1996)

    Article  Google Scholar 

  23. Kaiser, M.G., Ahlemann, F.: Measuring project management information systems success: Towards a conceptual model and survey instrument. In: European Conference on Information Systems (2010)

    Google Scholar 

  24. Keen, P.G.: MIS research: Reference disciplines and a cumulative tradition. In: Proceedings of the ICIS, Philadelphia (1980)

    Google Scholar 

  25. Kurbel, K.: Groupware extension for a software project management system. Int. J. Project Manage. 12(4), 222–229 (1994)

    Article  Google Scholar 

  26. Liberatore, M.J., Johnson, B.P.: Factors influencing the usage and selection of project management software. IEEE Trans. Eng. Manage. 50(2), 164–174 (2003)

    Article  Google Scholar 

  27. Light, M., Rosser, B., Hayward, S.: Realizing the benefits of project and portfolio management. Gartner (2005)

    Google Scholar 

  28. Mahaney, R.C., Lederer, A.L.: The role of monitoring and shirking in information systems project management. Int. J. Project Manage. 28(1), 14–25 (2010)

    Article  Google Scholar 

  29. Mason, R.O.: Measuring information output: A communication systems approach. Inf. Manag. 1(4), 219–234 (1978)

    Article  Google Scholar 

  30. Nguyen, T.D.: A structural model for the success of information systems projects. J. Sci. Technol. Dev. 18(2Q), 109–120 (2015)

    Google Scholar 

  31. Nguyen, T.D., Cao, T.H.: Structural model for adoption and usage of e–banking in Vietnam. Econ. Dev. J. 220, 116–135 (2014)

    Google Scholar 

  32. Nguyen, T.D., Cao, T.H., Tran, N.D.: Structural model for the adoption of online advertising on social network in Vietnam. In: ICACCI, pp. 38–43. IEEE (2014)

    Google Scholar 

  33. Nguyen, T.D., Nguyen, D.T., Cao, T.H.: Acceptance and use of information system: E-learning based on cloud computing in Vietnam. In: Linawati, Mahendra, M.S., Neuhold, E.J., Tjoa, A.M., You, I. (eds.) ICT-EurAsia 2014. LNCS, vol. 8407, pp. 139–149. Springer, Heidelberg (2014)

    Chapter  Google Scholar 

  34. Nguyen, T.D., Nguyen, T.M., Pham, Q.-T., Misra, S.: Acceptance and use of e-learning based on cloud computing: the role of consumer innovativeness. In: Murgante, B., Misra, S., Rocha, A.M.A., Torre, C., Rocha, J.G., Falcão, M.I., Taniar, D., Apduhan, B.O., Gervasi, O. (eds.) ICCSA 2014, Part V. LNCS, vol. 8583, pp. 159–174. Springer, Heidelberg (2014)

    Google Scholar 

  35. Nwankpa, J.K.: ERP system usage and benefit: A model of antecedents and outcomes. Comput. Hum. Behav. 45, 335–344 (2015)

    Article  Google Scholar 

  36. Pedhazur, E.J.: Structural equation models with observed variables: Path analysis. In: Multiple Regression in Behavioral Research: Explanation and Prediction, pp. 765–840 (1997)

    Google Scholar 

  37. Petter, S., DeLone, W., McLean, E.: Measuring information systems success: models, dimensions, measures, and interrelationships. Eur. J. Inf. Syst. 17(3), 236–263 (2008)

    Article  Google Scholar 

  38. Pham, L., Cao, N.Y., Nguyen, T.D., Tran, P.T.: Structural models for e–banking adoption in Vietnam. Int. J. Enterp. Inf. Syst. 9(1), 31–48 (2013)

    Article  Google Scholar 

  39. Rai, A., Lang, S.S., Welker, R.B.: Assessing the validity of IS success models: An empirical test and theoretical analysis. Inf. Syst. Res. 13(1), 50–69 (2002)

    Article  Google Scholar 

  40. Rai, A., Maruping, L.M., Venkatesh, V.: Offshore information systems project success: The Role of social embeddedness and cultural characteristics. MIS Q. 33(3), 617–641 (2009)

    Google Scholar 

  41. Ravasan, A., Nabavi, A., Mansouri, T.: Can organizational structure influence ERP success? Int. J. Inf. Syst. Supply Chain Manage. 8(1), 39–59 (2015)

    Google Scholar 

  42. Raymond, L., Bergeron, F.: Impact of project management information systems on project performance. In: Schwindt, C., Zimmermann, J. (eds.) Handbook on Project Management and Scheduling, vol. 2, pp. 1339–1354. Springer, Heidelberg (2015)

    Google Scholar 

  43. Sabherwal, R., Jeyaraj, A., Chowa, C.: Information system success: Individual and organizational determinants. Manage. Sci. 52(12), 1849–1864 (2006)

    Article  Google Scholar 

  44. Seddon, P.B.: A respecification and extension of the DeLone and McLean model of IS success. Inf. Syst. Res. 8(3), 240–253 (1997)

    Article  Google Scholar 

  45. Seddon, P.B.: Implications for strategic IS research of the resource–based theory of the firm: A reflection. J. Strateg. Inf. Syst. 23(4), 257–269 (2014)

    Article  Google Scholar 

  46. Shannon, C., Weaver, W.: Recent contributions to the mathematical theory of communication. In: Mathematical Theory of Communications, pp. 1–28 (1949)

    Google Scholar 

  47. Urbach, N., Muller, B.: The updated DeLone and McLean model of information systems success. In: Dwivedi, Y.K., Wade, M.R., Schneberger, S.L. (eds.) Information Systems Theory, pp. 1–18. Springer, New York (2012)

    Chapter  Google Scholar 

  48. Urbach, N., Smolnik, S. Riempp, G.: Development and validation of a model for assessing the success of employee portals. In: ECIS Proceedings (2009)

    Google Scholar 

  49. White, D., Fortune, J.: Current practice in project management – An empirical study. Int. J. Project Manage. 20(1), 1–11 (2002)

    Article  Google Scholar 

  50. Winter, M., Smith, C., Morris, P., Cicmil, S.: Directions for future research in project management: The main findings of a UK government–funded research network. Int. J. Project Manage. 24(8), 638–649 (2006)

    Article  Google Scholar 

Download references

Acknowledgment

The authors would like to say thank to four anonymous reviewers for their helpful comments on this research.

Author information

Authors and Affiliations

  1. Banking University of Ho Chi Minh City, Ho Chi Minh City, Vietnam

    Thanh D. Nguyen

  2. HCMC University of Technology, Ho Chi Minh City, Vietnam

    Thanh D. Nguyen, Dat T. Nguyen & Tuan M. Nguyen

Authors
  1. Thanh D. Nguyen
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Dat T. Nguyen
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Tuan M. Nguyen
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Thanh D. Nguyen .

Editor information

Editors and Affiliations

  1. Nguyen Tat Thanh University, Ho Chi Minh City, Vietnam

    Phan Cong Vinh

  2. Concordia University, Montréal, Québec, Canada

    Vangalur Alagar

Rights and permissions

Reprints and permissions

Copyright information

© 2016 ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

About this paper

Cite this paper

Nguyen, T.D., Nguyen, D.T., Nguyen, T.M. (2016). Information Systems Success: The Project Management Information System for ERP Projects. In: Vinh, P., Alagar, V. (eds) Context-Aware Systems and Applications. ICCASA 2015. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 165. Springer, Cham. https://doi.org/10.1007/978-3-319-29236-6_20

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-29236-6_20

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-29235-9

  • Online ISBN: 978-3-319-29236-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation