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International Conference on E-Business and Telecommunications

ICETE 2015: E-Business and Telecommunications pp 100–123Cite as

Understanding Local mGovernment Applications: A Business Model Approach to the Case of Brussels

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 585))

Abstract

This paper uses business model theory as a framework to approach modern mobile government (mGov) applications and explore the role of public bodies within the volatile and complex mobile services sector. We propose and apply a new mapping methodology with a basis in business modelling that allows the comparison of mobile app initiatives by governments and can support the development or adjustment of a mobile strategy. We zoom in on the official applications released by different public administrations in the Capital Region of Brussels, Belgium. We find that the laggard position Brussels is currently in could be an opportunity to leapfrog in the field of mobile services, but that a focused vision, quadruple helix approach and clearly formulated mobile strategy is quintessential to achieving this.

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Acknowledgements

This research was performed at the Vrije Universiteit Brussel and iMinds, and supported by an Innoviris PRFB grant (Brussels Capital Region).

Author information

Authors and Affiliations

  1. iMinds-SMIT, Vrije Universiteit Brussel, Pleinlaan 9, 1050, Brussels, Belgium

    Nils Walravens

Authors
  1. Nils Walravens
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Correspondence to Nils Walravens .

Editor information

Editors and Affiliations

  1. Dept. of Computer & Info Science, Fordham University, Bronx, New York, USA

    Mohammad S. Obaidat

  2. IUT, University of Haute Alsace, Colmar, France

    Pascal Lorenz

Annex

Annex

The business model parameter descriptions and the scores of each case are appended to this paper (Tables 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14).

Table 3. Business model parameters for Be.Brussels.
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Table 4. Scorecard for Be.Brussels.
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Table 5. Business model parameters for Brussels Gardens.
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Table 6. Scorecard for Brussels Gardens.
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Table 7. Business model parameters for City of Brussels.
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Table 8. Scorecard for City of Brussels.
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Table 9. Business model parameters for FixMyStreet Brussels.
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Table 10. Scorecard for FixMyStreet Brussels.
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Table 11. Business model parameters for STIB Mobile.
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Table 12. Scorecard for STIB Mobile.
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Table 13. Business model parameters for Visit Brussels.
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Table 14. Scorecard for Visit Brussels.
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Walravens, N. (2016). Understanding Local mGovernment Applications: A Business Model Approach to the Case of Brussels. In: Obaidat, M., Lorenz, P. (eds) E-Business and Telecommunications. ICETE 2015. Communications in Computer and Information Science, vol 585. Springer, Cham. https://doi.org/10.1007/978-3-319-30222-5_5

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  • DOI: https://doi.org/10.1007/978-3-319-30222-5_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-30221-8

  • Online ISBN: 978-3-319-30222-5

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