Abstract
The purpose of this paper is to investigate how service innovations (in a living lab context) contribute to co-create value in a service network. Exploratory research is developed using a qualitative approach and case study on mobility services in Bologna. Our findings reveal that the involved entities are able to recombine their existing resources and design a new value proposition based on the ICT solution. Theoretical and empirical research suggests that collaboration and participation in decision making are critical to service system reconfiguration. The study shows the importance of including insights from Service Science Management and Engineering and Design (SSMED) in the management of network theory. Moreover, the research paves the way for new perspectives on analysis of local governance issues based on value co-creation processes in the ICT service solution context. Using this perspective, service innovations in the overall management of public services view a city as a Smart Local Service System (SLSS), whose competitiveness depends on its ability to access and share common resources to create mutual value.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Agranoff, R., McGuire, M.: Big questions in public network management research. J. Public Adm. Res. Theory 11(3), 295–32 (2001)
Maglio, P.P., Breidbach, C. F.: Service science: toward systematic service system innovation. In: Newman, A., Leung J., Smith, J.C., Catonsville, M.D.: INFORMS Tutorials Series, Bridging Data and Decisions, pp. 161-170 (2014)
Maglio, P.P., Srinivasan, S., Kreulen, J.T., Spohrer, J.: Service systems, service scientists, SSME and innovation. Commun. ACM 49(7), 81–85 (2006)
Maglio, P.P., Spohrer, J.: Fundamentals of service science. J. Acad. Mark Sci. 36(1), 18–20 (2008)
Qiu, R.G.: Computational thinking of service systems: dynamics and adaptiveness modeling. Service Science 1(1), 42–55 (2009)
Vargo, S., Maglio, P.P., Akaka, M.A.: On value and value co-creation: a service systems and service logic perspective. Eur. Manag. J. 26(3), 145–152 (2008)
Lusch, R.F., Vargo, S.L.: The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions. Routledge, London (2014)
Spohrer, J., Anderson, L., Pass, N., Ager, T.: Service science and service dominant logic. Proc. Otago Forum 2, 4–18 (2008)
Polese, F.: The influence of networking culture and social relationships on value creation. Sinergie 16, 193–215 (2009)
Barile, S.: Towards qualification of the concept of systemic complexity. Sinergie rivista di studi e ricerche 79 (2011)
Miller, J.H., Page, S.E.: Complex Adaptive Systems: an Introduction to Computational Models of Social Life: an Introduction to Computational Models of Social Life. Princeton University Press, Princeton (2009)
Sawyer, R.K.: Social Emergence: Societies as Complex Systems. Cambridge University Press, Cambridge (2005)
Maglio, P.P., Breidbach, C.F.: Service Science: Toward Systematic Service System Innovation, Tutorials in Operations Research, pp. 161–170 (2014). http://pubsonline.informs.org/doi/book/10.1287/educ
Breidbach, C.F., Maglio, P.P.: A Service Science Perspective on the Role of ICT in Service Innovation. ECIS 2015 Research-in-Progress Papers. Paper 33 (2015)
Bitner, M.J., Zeithaml, V.A., Gremler, D.D.: Technology’s impact on the gaps model of service quality. In: Maglio, P.P., Spohrer, J., Kieliszewski, C.A. (eds.) Handbook of Service Science, pp. 197–218. Springer, Berlin (2010)
Chesbrough, H.: Open Innovation. Harvard Business School Press, Boston (2003)
O’Reilly, T., Battelle, J.: Web squared Web 2.0 five years on. O’Reilly Media Inc, Newton (2009)
Schaffers, H., Cordoba, M. C., Hongisto, P., Kallai, T., Merz C., Van Rensburg, J.: Exploring Business Models for Open Innovation in Rural Living Labs. In: Proceedings of the 13th International Conference on Concurrent Enterprising (ICE). Sophia-Antipolis (2007)
Ramaswamy, V., Gouillart, F.: The Power of Co-Creation. Free Press, New York (2010)
Koch, C.: Innovation networking between stability and political dynamics. Technovation 24(9), 729–739 (2003)
Vargo, S.F., Lusch, R.F.: It’s all B2B…and beyond: toward a systems perspective of the market. Industrial Marketing Management 40(2), 181–187 (2011)
Yin, R.K.: Case Study Research: Design and Methods. Sage Publications, Thousand Oaks (2003)
Tommasetti, A., Vesci, M., Troisi, O.: The internet of things and value co-creation in a service-dominant logic perspective. In: Colace, F., De Santo, M., Moscato, V., Picariello, A., Schreiber, F.A., Tanca, L. (eds.) Data Management in Pervasive Systems, pp. 3–18. Springer, Switzerland (2015)
Barile, S., Polese, F.: Linking the viable system and many-to-many network approaches to service-dominant logic and service science. Int. J. Qual. Serv. Sci. 2(1), 23–42 (2010)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Ciasullo, M.V., Polese, F., Troisi, O., Carrubbo, L. (2016). How Service Innovation Contributes to Co-Create Value in Service Networks. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_13
Download citation
DOI: https://doi.org/10.1007/978-3-319-32689-4_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-32688-7
Online ISBN: 978-3-319-32689-4
eBook Packages: Computer ScienceComputer Science (R0)