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International Conference on Exploring Services Science

IESS 2016: Exploring Services Science pp 299–309Cite as

A Service-Oriented Living Lab for Continuous Performance Improvement in SMEs

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 247))

Abstract

The convergence of globalization and digitalization has thoroughly transformed the business environment. Therefore, enterprises need a user-centered and open-innovation ecosystem to promote the value co-creation process in order to perform better than their rivals. This paper presents a service-oriented approach for designing a Living Lab for continuous performance improvement in enterprises, especially small-and-medium-size enterprises (SMEs). The proposed Living Lab is an on-going project for the creation of a living laboratory that will support the upgrading program for SMEs in developing countries. The purpose of this Living Lab is to integrate the co-creation and experimentation of innovative ideas and performance improvements in real-life use cases.

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Authors and Affiliations

  1. Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Université Du Québec à Trois-Rivières, C.P 500, Trois-Rivières, QC, G9A 5H7, Canada

    Thang Le Dinh, Manh Chien Vu, Thuong-Cang Phan & Serge Théophile Nomo

Authors
  1. Thang Le Dinh
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  2. Manh Chien Vu
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  3. Thuong-Cang Phan
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  4. Serge Théophile Nomo
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Corresponding author

Correspondence to Thang Le Dinh .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Monica Dragoicea

  3. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

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© 2016 Springer International Publishing Switzerland

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Le Dinh, T., Vu, M.C., Phan, TC., Nomo, S.T. (2016). A Service-Oriented Living Lab for Continuous Performance Improvement in SMEs. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_23

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  • DOI: https://doi.org/10.1007/978-3-319-32689-4_23

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-32688-7

  • Online ISBN: 978-3-319-32689-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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