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International Conference on Exploring Services Science

IESS 2016: Exploring Services Science pp 742–749Cite as

Service Science Textbooks: Opportunities of an Interdisciplinary Approach

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 247))

Abstract

With the rise of service science, management and engineering as an independent and interdisciplinary research school, several courses and entire study programs emerged in several universities around the world. Several textbooks address teaching service science from the perspective of a specific discipline such as marketing, operations management or computer science. Therefore, so far teaching service science requires the preparation and combination of lecture material from different textbooks and other teaching material, since there was a lack of interdisciplinary and integrated textbooks for teaching service science. This paper reviews existing service textbooks for motivating the need for an integrated service science textbook. Furthermore, the outline of a new forthcoming interdisciplinary service science textbook is presented. This textbook integrates several disciplines, such as business and economics, quantitative sciences, and computer science. The textbook therefore provides an interdisciplinary map of the world of service science that conquers the challenges to explain service systems to students and practitioners. This enables lecturers to organize their courses along a comprehensive and integrated course concept which has been the result of teaching service science at universities for several years.

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Notes

  1. 1.

    This service textbook has by far the highest international amazon ranking (in December 2015).

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Author information

Authors and Affiliations

  1. Karlsruhe Institute of Technology, Englerstr. 11, 76131, Karlsruhe, Germany

    Johannes Kunze von Bischhoffshausen, Peter Hottum & Ronny Schüritz

Authors
  1. Johannes Kunze von Bischhoffshausen
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  2. Peter Hottum
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  3. Ronny Schüritz
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Corresponding author

Correspondence to Johannes Kunze von Bischhoffshausen .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Monica Dragoicea

  3. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

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© 2016 Springer International Publishing Switzerland

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von Bischhoffshausen, J.K., Hottum, P., Schüritz, R. (2016). Service Science Textbooks: Opportunities of an Interdisciplinary Approach. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_57

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  • DOI: https://doi.org/10.1007/978-3-319-32689-4_57

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-32688-7

  • Online ISBN: 978-3-319-32689-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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