Skip to main content
SpringerLink
Log in

Experience from a Modelling and Simulation Perspective in Smart Transport Information Service Design

  • Conference paper
  • First Online:
Exploring Services Science (IESS 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 247))

Included in the following conference series:

Abstract

This paper presents experience obtained in modelling and simulation of stakeholder-driven interactions for improved transport service design. The presented results describe value-aware, service model driven design artefacts supporting smart transport service development. The Socio-Technical System Engineering process is used in order to generate modelling and simulation artefacts, based on an executable representation of requirements. As a case study, the paper presents an improved design approach for a city transport information service to support travellers with valuable information regarding planning a trip in a city. This attempt to integrate agent-based modelling and simulation experience into the development of smart transport services emphasises the role of the development platform that provides tools for model analysis, validation, simulation, and real-time animation. The development platform’s role in transposing the above mentioned aspects in practice is emphasized and integration guidelines of the STSE process steps with the IBM Rational Rhapsody®development platform are described.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Tien, J.M., Berg, D.: A case for service systems engineering. J. Syst. Sci. Syst. Eng. 12(1), 13–38 (2003)

    Article  Google Scholar 

  2. Lopes, A.J., Pineda, R.: Service systems engineering applications. Procedia Comput. Sci. 16, 678–687 (2013)

    Article  Google Scholar 

  3. Pineda, R., Lopes, A., Tseng, B., Salcedo, O.H.: Service systems engineering: emerging skills and tools. Procedia Comput. Sci. 8, 420–427 (2012)

    Article  Google Scholar 

  4. Sum, J.: Service Systems Engineering: Framework and Systems Modelling. Institute of Technology Management, National Chung Hsing University, Taichung 40227, Taiwan ROC, January 2014

    Google Scholar 

  5. Dabholkar, P.A., Overby, J.W.: Linking process and outcome to service quality and customer satisfaction evaluations: an investigation of real estate agent service. Int. J. Serv. Ind. Manag. 16(1), 10–27 (2005)

    Article  Google Scholar 

  6. Slack, N., Chambers, S., Johnston, R.: Operations Management. Hall Financial Times, Prentice Hall (2010)

    Google Scholar 

  7. Borangiu, T., Dragoicea, M., Oltean, V.E., Iacob, I.: A generic service system activity model with event-driven operation reconfiguring capability. In: Borangiu, T., Trentesaux, D., Thomas, A. (eds.) Service Orientation in Holonic and Multi-agent Manufacturing. SCI, vol. 544, pp. 159–175. Springer, Heidelberg (2014)

    Chapter  Google Scholar 

  8. Breidbach, C.F., Maglio, P.P.: A Service Science Perspective on the Role of ICT in Service Innovation. In: ECIS 2015 Proceedings at AIS Electronic Library (AISeL), 23rd European Conference on Information Systems, Münster, Germany, Research-in-Progress Papers, Paper 33 (2015)

    Google Scholar 

  9. Ponsignon, F., Smart, A., Maull, R.: Service delivery systems: a business process perspective. POMS College of Service Operations 2007 Meeting. London Business School, London (2007)

    Google Scholar 

  10. Peng, Y.: Modelling and Designing IT-enabled Service Systems Driven by Requirements and Collaboration. Ph.D thesis, Linstitut national des sciences appliques de Lyon (2012)

    Google Scholar 

  11. Guide to the Systems Engineering Body of Knowledge (SEBoK) v.1.4. http://sebokwiki.org/

  12. INCOSE Systems Engineering Handbook: A Guide for System Life Cycle Processes and Activities, 4th edn. Wiley (2015)

    Google Scholar 

  13. Ostrom, A.L., Parasuraman, A., Bowen, D., Patricio, L., Voss, C.: Service research priorities in a rapidly changing context. J. Serv. Res. 18(2), 127–159 (2015)

    Article  Google Scholar 

  14. Bowen, D.E., Schneider, B.: A service climate synthesis and future research agenda. J. Serv. Res. 17(1), 5–22 (2014)

    Article  Google Scholar 

  15. Sanchis, A., Julián, V., Corchado, J.M., Billhardt, H., Carrascosa, C.: Improving human-agent immersion using natural interfaces and CBR. Int. J. Artif. Intell. 13(1), 81–93 (2015)

    Google Scholar 

  16. Billhardt, H., Julián, V., Corchado, J.M., Fernández, A.: Human-agent societies: challenges and issues. Int. J. Artifi. Intell. 13(1), 28–44 (2015)

    Google Scholar 

  17. Drǎgoicea, M., Cunha, J.F., Pătraşcu, M.: Self-organising socio-technical description in service systems for supporting smart user decisions in public transport. Expert Syst. Appl. 42(17–18), 6329–6341 (2015)

    Article  Google Scholar 

  18. Beaumont, L.C., Bolton, L.E., McKay, A., Hughes, H.P.N.: Rethinking service design: a socio-technical approach to the development of business models. In: Schaefer, D. (ed.) Product Development in the Socio-sphere, pp. 121–141. Springer International Publishing, Switzerland (2014)

    Google Scholar 

  19. Carroll, N.: Service science: an empirical study on the socio-technical dynamics of public sector service network innovation (Doctoral Dissertation, University of Limerick) (2012). http://www.academia.edu/

  20. Edvardsson, B., Tronvoll, B., Gruber, T.: Expanding understanding of service exchange and value co-creation: a social construction approach. J. Acad. Mark. Sci. 39(2), 327–339 (2011)

    Article  Google Scholar 

  21. Barros, A., Oberle, D.: Handbook of Service Description: USDL and Its Methods. Springer Science+Business Media, New York (2012)

    Book  Google Scholar 

  22. Cardoso, J., Pedrinaci, C.: Evolution and overview of linked USDL. In: Nóvoa, H., Drăgoicea, M. (eds.) IESS 2015. LNBIP, vol. 201, pp. 50–64. Springer, Heidelberg (2015)

    Google Scholar 

  23. Böttcher, M., Fhnrich, K.P.: Service systems modeling: concepts, formalized meta-model and technical concretion. In: Demirkan, H., Spohrer, J.C., Krishna, V. (eds.) The Science of Service Systems. Service Science: Research and Innovations in the Service Economy, pp. 131–149. Springer Science+Business Media, LLC, New York (2011)

    Chapter  Google Scholar 

  24. Golnam, A., Regev, G., Wegmann, A.: On viable service systems: developing a modeling framework for analysis of viability in service systems. In: Snene, M., Ralyté, J., Morin, J.-H. (eds.) IESS 2011. LNBIP, vol. 82, pp. 30–41. Springer, Heidelberg (2011)

    Chapter  Google Scholar 

  25. Wang, Z., Ducq, Y.: Value-Driven Business Service Modelling. NICST2013, New and smart Information Communication Science and Technology to support Sustainable Development, Clermont Ferrand, France, September 2013. http://edss.isima.fr/workshop/

  26. Xu, X., Wang, Z.: Value-aware service model driven architecture and methodology. In: Mazzeo, A., Bellini, R., Motta, G. (eds.) E-Government ICt Professionalism and Competences Service Science. IFIP International Federation for Information Processing, vol. 280, pp. 277–286. Springer Science+Business Media, LLC, New York (2008)

    Chapter  Google Scholar 

  27. MSEE Manufacturing SErvices Ecosystem: D11.2 Service concepts, models and method: Model Driven Service Engineering. http://cordis.europa.eu/

  28. Chen, D., Ducq, Y., Doumeingts, G., Zacharewicz, G., Alix, T.: A model driven approach for the modelling of services in a virtual enterprise. In: Zelm, M., Sanchis, R., Poler, R., Doumeingts, G. (eds.) Enterprise Interoperability: I-ESA’12 Proceedings, pp. 181–187. Wiley, New Jersey (2012)

    Google Scholar 

  29. Alix, T., Zacharewicz, G., Vallespir, B.: Service systems modelling and simulation: the sergent distributed approach. In: Mertins, K., Bénaben, F., Poler, R., Bourrières, J.P. (eds.) Enterprise Interoperability VI, pp. 357–367. Springer International Publishing, Switzerland (2014)

    Chapter  Google Scholar 

  30. Yih, Y., Chaturvedi, A.: Service enterprise modelling. In: Salvendy, G., Karwowski, W. (eds.) Introduction to Service Engineering, pp. 135–158. Wiley, New Jersey (2010)

    Google Scholar 

  31. The Rational Rhapsody family from IBM. Collaborative systems engineering and embedded software development. http://www.ibm.com/

Download references

Author information

Authors and Affiliations

  1. Faculty of Automatic Control and Computers, University Politehnica of Bucharest, 313 Splaiul Independentei, 060042, Bucharest, Romania

    Monica Drǎgoicea

  2. Higher Technical School of Computer Engineering, University of Málaga, Bulevar Louis Pasteur, 35, 29071, Málaga, Spain

    Denisa Constantinescu

  3. Faculty of Engineering - FEUP, University of Porto, Rua Dr. Roberto Frias, 4200-465, Porto, Portugal

    João Falcão e Cunha

Authors
  1. Monica Drǎgoicea
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Denisa Constantinescu
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. João Falcão e Cunha
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Monica Drǎgoicea .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Monica Dragoicea

  3. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Drǎgoicea, M., Constantinescu, D., Falcão e Cunha, J. (2016). Experience from a Modelling and Simulation Perspective in Smart Transport Information Service Design. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-32689-4_6

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-32688-7

  • Online ISBN: 978-3-319-32689-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation