Skip to main content
SpringerLink
Log in

Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors

  • Conference paper
  • First Online:
Book cover COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy

Abstract

In this paper, we describe and analyze the work practices of an association of self-employed health and care professionals promoting a collaborative approach to home care in France. Our study shows (1) that coordinative artifacts (e.g. a liaison notebook) are central for sharing information and coordinating the work, (2) that focusing on patients’ quality of life leads care actors to address issues beyond the medical scope, and (3) that team members experience different rhythms of collaboration depending on the patient’s situation. We use the concept of knotworking proposed by Engeström [16] to better understand the challenges faced by people involved in this innovative way of organizing work, and suggest some guidelines when designing a system to support this type of work.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Aarhus R, Ballegaard SA, Hansen TR (2009) The eDiary: bridging home and hospital through healthcare technology. In: Wagner I et al (eds) ECSCW 2009. Springer, London, pp 63–83

    Chapter  Google Scholar 

  2. Abou Amsha K, Lewkowicz M (2014) Observing the work practices of an inter-professional home care team: supporting a dynamic approach for quality home care delivery. COOP 2014-Proceedings of the 11th international conference on the design of cooperative systems, 27–30 May 2014, Nice (France). Springer International Publishing, 2014

    Google Scholar 

  3. Abowd GD, Hayes GR, Kientz JA, Mamykina L, Mynatt ED (2006) Challenges and opportunities for collaboration technologies for chronic care management. The Human-Computer Interaction Consortium (HCIC 2006)

    Google Scholar 

  4. Amir O, Grosz BJ, Gajos KZ, Swenson SM, Sanders LM (2015) From care plans to care coordination: opportunities for computer support of teamwork in complex healthcare. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. pp 1419–1428 ACM, New York, NY, USA

    Google Scholar 

  5. Andersen T, Bjørn P, Kensing F, Moll J (2011) Designing for collaborative interpretation in telemonitoring: re-introducing patients as diagnostic agents. Int J Med Inf 80(8):e112–e126

    Article  Google Scholar 

  6. Bardram JE, Bossen C, Thomsen A (2005) Designing for transformations in collaboration: a study of the deployment of homecare technology. In: Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work. pp 294–303 ACM, New York

    Google Scholar 

  7. Bossen C, Christensen LR, Grönvall E, Vestergaard LS (2013) CareCoor: augmenting the coordination of cooperative home care work. Int J Med Inf 82(5):e189–e199

    Article  Google Scholar 

  8. Bratteteig T, Wagner I (2013) Moving healthcare to the home: the work to make homecare work. In: Bertelsen OW et al (eds) ECSCW 2013: proceedings of the 13th European conference on computer supported cooperative work. Springer, London, pp 143–162, Paphos, Cyprus

    Google Scholar 

  9. Chevreul K, Durand-Zaleski I, Bahrami SB, Hernández-Quevedo C, Mladovsky P (2010) France: health system review. Health Syst Transit 12(6):1–291, xxi – xxii

    Google Scholar 

  10. Christensen LR, Grönvall E (2011) Challenges and opportunities for collaborative technologies for home care work. In: Bødker S et al (eds) ECSCW 2011: proceedings of the 12th European conference on computer supported cooperative work. Springer, London, pp 61–80, 24 – 28 September 2011, Aarhus Denmark

    Google Scholar 

  11. Consolvo S, Roessler P, Shelton BE, LaMarca A, Schilit B, Bly S (2004) Technology for care networks of elders. IEEE Pervasive Comput 3(2):22–29

    Article  Google Scholar 

  12. Dalgaard LG, Grönvall E, Verdezoto N (2013) Accounting for medication particularities: designing for everyday medication management. In: Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare. pp. 137–144 ICST (Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering), ICST, Brussels

    Google Scholar 

  13. Demiris G (2009) Independence and shared decision making: the role of smart home technology in empowering older adults. In: Annual International Conference of the IEEE Engineering in Medicine and Biology Society, 2009. EMBC 2009. pp. 6432–6436

    Google Scholar 

  14. Dodier N, Baszanger I (1997) Totalisation et altérité dans l’enquête ethnographique. Rev Fr Sociol 38(1):37–66

    Article  Google Scholar 

  15. Engeström Y (2000) Activity theory as a framework for analyzing and redesigning work. Ergonomics 43(7):960–974

    Article  Google Scholar 

  16. Engeström Y, Engeström R, Vähääho T (1999) When the center does not hold: the importance of knotworking. In: Chaiklin S et al (eds) Activity theory and social practice. Aarhus University Press, Aarhus, pp 345–374

    Google Scholar 

  17. Engeström Y, Kaatrakoski H, Kaiponen P, Lahikainen J, Laitinen A, Myllys H, Rantavuori J, Sinikara K (2012) Knotworking in academic libraries: two case studies from the University of Helsinki

    Google Scholar 

  18. Granlien MS, Hertzum M (2009) Implementing new ways of working: interventions and their effect on the use of an electronic medication record. In: Proceedings of the ACM 2009 International Conference on Supporting Group Work. pp 321–330 ACM, New York

    Google Scholar 

  19. Hägglund M, Scandurra I, Moström D, Koch S (2007) Bridging the gap: a virtual health record for integrated home care. Int J Integr Care 7:2

    Article  Google Scholar 

  20. Hillcoat-Nalletamby S, Ogg J, Renaut S, Bonvalet C (2010) Ageing populations and housing needs: comparing strategic policy discourses in France and England: ageing populations and housing needs: comparing strategic policy discourses in France and England. Soc Policy Adm 44(7):808–826

    Article  Google Scholar 

  21. Lee ML, Dey AK (2011) Reflecting on pills and phone use: supporting awareness of functional abilities for older adults. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. pp 2095–2104 ACM, New York

    Google Scholar 

  22. Magniez C, Tonnellier F, Oswalt N, Lucas V, Tallet M-AC (2008) Quelles zones «fragiles» pour l’accès aux soins en Champagne-Ardenne? Rev DÉpidémiologie Santé Publique 56(6):S358

    Article  Google Scholar 

  23. Mamykina L, Mynatt E, Davidson P, Greenblatt D (2008) MAHI: investigation of social scaffolding for reflective thinking in diabetes management. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. pp 477–486 ACM, New York

    Google Scholar 

  24. Nilsson M, Hertzum M (2005) Negotiated rhythms of mobile work: time, place, and work schedules. In: Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work. pp 148–157 ACM, New York

    Google Scholar 

  25. Paganelli F, Giuli D (2007) A context-aware service platform to support continuous care networks for home-based assistance. In: Stephanidis C (ed) Universal access in human-computer interaction. Ambient interaction. Springer, Berlin, pp 168–177

    Chapter  Google Scholar 

  26. Palen L, Aaløkke S (2006) Of pill boxes and piano benches: “home-made” methods for managing medication. In: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work. pp. 79–88 ACM, New York

    Google Scholar 

  27. Petrakou A (2007) Exploring cooperation through a binder: a context for IT tools in elderly care at home. In: Bannon LJ (ed) ECSCW 2007. Springer, London, pp 271–290

    Chapter  Google Scholar 

  28. Pinelle D, Gutwin C (2003) Designing for loose coupling in mobile groups. In: International Conference on Supporting Group Work. pp 75–84

    Google Scholar 

  29. Piras EM, Zanutto A (2010) Prescriptions X-rays and grocery lists. Designing a personal health record to support (the invisible work of) health information management in the household. Comput Support Coop Work CSCW 19(6):585–613

    Article  Google Scholar 

  30. Randall D, Harper R, Rouncefield M (2007) Fieldwork for design: theory and practice. Springer, London

    Book  Google Scholar 

  31. Verdezoto NX, Wolff Olsen J (2012) Personalized medication management: towards a design of individualized support for elderly citizens at home. In: Proceedings of the 2Nd ACM SIGHIT International Health Informatics Symposium. pp 813–818 ACM, New York

    Google Scholar 

  32. Villalba E, Peinado I, Arredondo MT (2009) Self care system to assess cardiovascular diseases at home. In: Stephanidis C (ed) Universal access in human-computer interaction. Intelligent and ubiquitous interaction environments. Springer, Berlin, pp 248–257

    Chapter  Google Scholar 

  33. Williamson JR, McGee-Lennon M, Brewster S (2012) Designing multimodal reminders for the home: pairing content with presentation. In: Proceedings of the 14th ACM International Conference on Multimodal Interaction. pp 445–448 ACM, New York

    Google Scholar 

Download references

Acknowledgments

This work is supported by a grant from the Regional Council of Champagne Ardenne (convention n° E201207353).

We would like to thank the members of “e-maison medicale” association for their incredible support and cooperation.

Author information

Authors and Affiliations

  1. Troyes University of Technology, ICD, Tech-CICO, UMR 6281, CNRS, Troyes, France

    Khuloud Abou Amsha & Myriam Lewkowicz

Authors
  1. Khuloud Abou Amsha
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Myriam Lewkowicz
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Khuloud Abou Amsha .

Editor information

Editors and Affiliations

  1. InterAction Laboratory Department of Information Engineering and Computer Science, University of Trento, Trento, Italy

    Antonella De Angeli

  2. LERO Department of Computer Science & Information Systems, University of Limerick, Limerick, Ireland

    Liam Bannon

  3. Department of Communication Science, University of Siena, Siena, Italy

    Patrizia Marti

  4. Department of Information Engineering and Computer Science, University of Trento, Trento, Italy

    Silvia Bordin

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Abou Amsha, K., Lewkowicz, M. (2016). Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors. In: De Angeli, A., Bannon, L., Marti, P., Bordin, S. (eds) COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy. Springer, Cham. https://doi.org/10.1007/978-3-319-33464-6_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-33464-6_9

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-33463-9

  • Online ISBN: 978-3-319-33464-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation