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Service Self-customization in a Network Context: Requirements on the Functionality of a System for Service Self-customization

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Business Information Systems (BIS 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 255))

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Abstract

Self-customization of services is an approach, where customers configure a service to their individual preferences by assistance of a system for self-customization. This paper concentrates on the self-customization of business services in a multi actor environment, where different service providers as part of a service network provide service-modules, which are selected and combined by the customer. Existing concepts as well as the exemplar of a service value adding system as given by a Fourth Party Logistics provider are used to define requirements on the functionality of a service self-customization system. The determined functionality is merged and presented in a model.

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Authors and Affiliations

  1. Information Systems Institute, Leipzig University, Leipzig, Germany

    Doreen Mammitzsch & Bogdan Franczyk

Authors
  1. Doreen Mammitzsch
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  2. Bogdan Franczyk
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Correspondence to Doreen Mammitzsch .

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Editors and Affiliations

  1. Department of Information Systems, Poznan Univ of Economics and Business, Poznan, Poland

    Witold Abramowicz

  2. Institut für Wirtschaftsinformatik, Universität Leipzig, Leipzig, Sachsen, Germany

    Rainer Alt

  3. Information System Institute, University of Leipzig, Leipzig, Germany

    Bogdan Franczyk

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Mammitzsch, D., Franczyk, B. (2016). Service Self-customization in a Network Context: Requirements on the Functionality of a System for Service Self-customization. In: Abramowicz, W., Alt, R., Franczyk, B. (eds) Business Information Systems. BIS 2016. Lecture Notes in Business Information Processing, vol 255. Springer, Cham. https://doi.org/10.1007/978-3-319-39426-8_26

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