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European Conference on Software Process Improvement

EuroSPI 2016: Systems, Software and Services Process Improvement pp 188–199Cite as

How the Company Manages Critical Success Factors in Software Process Improvement Initiatives: Pilot Case-Study in Finnish Software Company

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 633))

Abstract

Software process improvement (SPI) has had its roots primarily in software engineering, nowadays this approach has grown and covers management of software companies - SPI is widely used in software companies to improve quality, stakeholders’ satisfactions, reduce time-to-market, and introduce cost savings within the company. The current literature widely reports certain critical success factors (CSFs) of SPI initiatives; however, the number of publications concerning the topic of management of CSFs is limited. The objective of this paper is to identify and systemize critical success factors presented in the literature as well as to study how the case company manages CSFs in SPI. The case company evaluated the importance and current status of CSF of SPI activities and reported on management work toward performance improvement of CSFs. The main conclusion of this pilot study shows that proper management of CSFs increase usefulness of offering SPI to its key beneficiaries, thus stakeholders’ values are taken into consideration.

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Author information

Authors and Affiliations

  1. Lappeenranta University of Technology, P.O. Box 20, 53851, Lappeenranta, Finland

    Jaana Pekki

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  1. Jaana Pekki
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Correspondence to Jaana Pekki .

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Editors and Affiliations

  1. Graz University of Technology, Graz, Austria

    Christian Kreiner

  2. Dublin City University, Dublin 9, Ireland

    Rory V. O'Connor

  3. Volkswagen AG, Wolfsburg, Germany

    Alexander Poth

  4. I.S.C.N. GesmbH, Graz, Austria

    Richard Messnarz

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© 2016 Springer International Publishing Switzerland

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Pekki, J. (2016). How the Company Manages Critical Success Factors in Software Process Improvement Initiatives: Pilot Case-Study in Finnish Software Company. In: Kreiner, C., O'Connor, R., Poth, A., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2016. Communications in Computer and Information Science, vol 633. Springer, Cham. https://doi.org/10.1007/978-3-319-44817-6_15

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  • DOI: https://doi.org/10.1007/978-3-319-44817-6_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-44816-9

  • Online ISBN: 978-3-319-44817-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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