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Exploring an Ontological Approach for User Requirements Elicitation in the Design of Online Virtual Agents

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Information Systems: Development, Research, Applications, Education (SIGSAND/PLAIS 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 264))

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Abstract

Effective user requirements elicitation is a key factor for the success of software development projects. There are many qualitative and quantitative research studies that promulgate particular methods and show the application of user requirements elicitation in particular domains. However, few try to eliminate the burden of ambiguity in gathered data, naturally occurring in different groups of stakeholders. This paper deals with this problem by introducing an ontology-based approach which by design provides a shared and common understanding of a domain. On the other hand, the developed ontology is a feasible communication facility for the stakeholders involved, acknowledged and controlled by a group of experts.

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Authors and Affiliations

  1. Faculty of Management and Economics, Department of Applied Business Informatics, Gdansk University of Technology, ul. Narutowicza 11/12, 80-233, Gdansk, Poland

    Katarzyna Ossowska, Liliana Szewc, Paweł Weichbroth, Igor Garnik & Marcin Sikorski

Authors
  1. Katarzyna Ossowska
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  2. Liliana Szewc
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  3. Paweł Weichbroth
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  4. Igor Garnik
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  5. Marcin Sikorski
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Corresponding author

Correspondence to Katarzyna Ossowska .

Editor information

Editors and Affiliations

  1. Department of Business Informatics, University of Gdansk Department of Business Informatics, Sopot, Poland

    Stanislaw Wrycza

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Ossowska, K., Szewc, L., Weichbroth, P., Garnik, I., Sikorski, M. (2016). Exploring an Ontological Approach for User Requirements Elicitation in the Design of Online Virtual Agents. In: Wrycza, S. (eds) Information Systems: Development, Research, Applications, Education. SIGSAND/PLAIS 2016. Lecture Notes in Business Information Processing, vol 264. Springer, Cham. https://doi.org/10.1007/978-3-319-46642-2_3

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