Abstract
Nowadays, an increasing amount of cities tend to improve their community life applying smart city principles. The basic idea is to connect citizens to each other, to services, infrastructures and political and non-political organizations to take advantage of a continuous collective collaboration. In this context, the Emergency Management (EM) process becomes a critical aspect. It can exploit the citizens and organizations collaboration to reduce the risks of emergencies and the response time, to act more efficiently and with a better awareness. In this paper, we describe the redesign of an Emergency Notification (EN) application that is part of a set of applications aimed at providing citizens and organizations with easy and immediate means to cooperate. The redesign is based on Gamification and the Self-Determination Theory (SDT) principles in order to improve the user experience and foster the civic participation. The new gamified design was evaluated through an exploratory focus group involving common citizens and practitioners.
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This work is supported by the project emerCien grant funded by the Spanish Ministry of Economy and Competitivity (TIN2012-09687).
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Romano, M., Díaz, P., Aedo, I. (2016). Emergency Management and Smart Cities: Civic Engagement Through Gamification. In: Díaz, P., Bellamine Ben Saoud, N., Dugdale, J., Hanachi, C. (eds) Information Systems for Crisis Response and Management in Mediterranean Countries. ISCRAM-med 2016. Lecture Notes in Business Information Processing, vol 265. Springer, Cham. https://doi.org/10.1007/978-3-319-47093-1_1
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