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When IT Leveraging Competence Meets Uncertainty and Complexity with Social Capital in New Product Development

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Book cover Knowledge Science, Engineering and Management (KSEM 2016)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 9983))

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Abstract

We examine how the aspects of IT leveraging competence [i.e., the effective uses of project and resource management systems (PRMS), organizational memory systems (OMS), and cooperative work systems (CWS)] and the social capital (SOCI) influence the performance [i.e., product effectiveness (PDT) and process efficiency (PCS)] by the coordination capability (COOR) and absorptive capacity (ACAP) under the uncertainty and complexity in the new product development (NPD). We find the IT leveraging competence positively affects COOR and ACAP, the links of SOCI-COOR, SOCI-ACAP, COOR-PCS, and ACAP-PDT are positive, neither uncertainty nor complexity has the moderating effect on the COOR-PCS link, the uncertainty negatively moderates the ACAP-PDT link, but the complexity has no moderating effect on this link. Our findings reveal why the NPD teams may have difficulty achieving high levels of performance and why these teams may vary in their ability to create the value from their COOR and ACAP.

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Author information

Authors and Affiliations

  1. Department of Business Administration, National Central University, No. 300, Jung-da Rd., Zhongli District, Taoyuan, 320, Taiwan, Republic of China

    Shiuann-Shuoh Chen & Min Yu

  2. Department of International Business, Hsin Sheng College of Medical Care and Management, No. 418, Gaoping Sec., Zhongfeng Rd., Longtan District, Taoyuan, 320, Taiwan, Republic of China

    Pei-Yi Chen

Authors
  1. Shiuann-Shuoh Chen
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  2. Pei-Yi Chen
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  3. Min Yu
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Correspondence to Pei-Yi Chen .

Editor information

Editors and Affiliations

  1. University of Passau, Passau, Germany

    Franz Lehner

  2. University of Passau , Passau, Germany

    Nora Fteimi

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Chen, SS., Chen, PY., Yu, M. (2016). When IT Leveraging Competence Meets Uncertainty and Complexity with Social Capital in New Product Development. In: Lehner, F., Fteimi, N. (eds) Knowledge Science, Engineering and Management. KSEM 2016. Lecture Notes in Computer Science(), vol 9983. Springer, Cham. https://doi.org/10.1007/978-3-319-47650-6_13

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  • DOI: https://doi.org/10.1007/978-3-319-47650-6_13

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-319-47650-6

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