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Asian Conference on Intelligent Information and Database Systems

ACIIDS 2017: Intelligent Information and Database Systems pp 641–650Cite as

Recognition of Empathy Seeking Questions in One of the Largest Woman CQA in Japan

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Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 10191))

Abstract

Many questions are posted on community websites in the world. Some of these questions are actually asked in order to receive empathy for the feelings of questioners, instead of getting specific answers to the questions asked. However, it is difficult to receive answers for these questions compared with questions that are asked for seeking responses other than for empathy. If such questions that are asked for the purpose of receiving empathy can get responses, it serves as an important factor to increase satisfaction of users. This paper reports on our attempt to improve response rate to the questions by classifying those questions that are asked for seeking empathy and those that are not by using machine learning and showing the questions classified as the ones seeking empathy to the prospective respondents who have been answered to these questions with higher rate.

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Author information

Authors and Affiliations

  1. Connehito Inc., Tokyo, Japan

    Tatsuro Shimada

  2. Keio University, Kanagawa, Japan

    Akito Sakurai

Authors
  1. Tatsuro Shimada
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  2. Akito Sakurai
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Corresponding author

Correspondence to Tatsuro Shimada .

Editor information

Editors and Affiliations

  1. Wrocław University of Science and Technology , Wroclaw, Poland

    Ngoc Thanh Nguyen

  2. Japan Advanced Institute of Science and Technology , Nomi, Japan

    Satoshi Tojo

  3. Japan Advanced Institute of Science and Technology , Nomi, Japan

    Le Minh Nguyen

  4. Wrocław University of Science and Technology , Wrocław, Poland

    Bogdan Trawiński

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Shimada, T., Sakurai, A. (2017). Recognition of Empathy Seeking Questions in One of the Largest Woman CQA in Japan. In: Nguyen, N., Tojo, S., Nguyen, L., Trawiński, B. (eds) Intelligent Information and Database Systems. ACIIDS 2017. Lecture Notes in Computer Science(), vol 10191. Springer, Cham. https://doi.org/10.1007/978-3-319-54472-4_60

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  • DOI: https://doi.org/10.1007/978-3-319-54472-4_60

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-54471-7

  • Online ISBN: 978-3-319-54472-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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