Skip to main content
SpringerLink
Log in

Connecting Multistakeholder Analysis Across Connected Health Solutions

  • Conference paper
  • First Online:
Biomedical Engineering Systems and Technologies (BIOSTEC 2016)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 690))

Abstract

Connected Health can be described as a patient- or consumer-centred socio-technical healthcare management model which exploits the use of information and communication technology (ICT) during clinical or wellness decision-making tasks. It facilitates the connectivity of information sources and extends healthcare services and processes beyond traditional healthcare institutions. However, while much of the emphasis has been on developing the technology to facilitate Connected Health, there are few efforts that have established an evaluation model to encapsulate and assess the value and potential impact of Connected Health solutions, particularly from multiple stakeholders’ perspectives. Many information systems (IS) and health information systems (HIS) models are narrow in their evaluation focus. We present the Connected Health Evaluation Framework (CHEF), which offers a generic approach that encapsulates a holistic view of a Connected Health evaluation process. It focuses on four key domains: end-user perception, business growth, quality management and healthcare practice. We present a case study on the Irish Blood Transfusion Service (IBTS) and describe the multi-stakeholder analysis challenge which this presents from an evaluation perspective. We also explore how CHEF could have guided more successful outcomes though our evaluation process.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Carroll, N.: In search we trust: exploring how search engines are shaping society. Intl. J. Knowl. Soc. Res. (IJKSR) 5(1), 12–27 (2014)

    Article  Google Scholar 

  2. Carroll, N., Richardson, I.: Aligning healthcare innovation and software requirements through design thinking. In: International Workshop on Software Engineering in Healthcare Systems, 14–15 May, Austin, TX, USA (2016)

    Google Scholar 

  3. Carroll, N., Travers, M., Richardson, I.: Evaluating multiple perspectives of a connected health ecosystem. In: 9th International Conference on Health Informatics (HEALTHINF), Rome, Italy, February, pp. 21–23 (2016)

    Google Scholar 

  4. Caulfield, B.M., Donnelly, S.C.: What is Connected Health and why will it change your practice? QJM 106, 703–707 (2013). hct114

    Google Scholar 

  5. Christensen, C.M., Bohmer, R., Kenagy, J.: Will disruptive innovations cure health care? Harvard Bus. Rev. 78(5), 102–112 (2000)

    Google Scholar 

  6. Cullen, P.: Blood service not told about problems with testing device, Irish Times, 18 Nov 2015. http://www.irishtimes.com/news/health/blood-service-not-told-about-problems-with-testing-device-1.2433719. Accessed 24 Mar 2016

  7. Dávalos, M.E., French, M.T., Burdick, A.E., Simmons, S.C.: Economic evaluation of telemedicine: review of the literature and research guidelines for benefit-cost analysis. Telemed. e-Health, 15, 933–948 (2009)

    Google Scholar 

  8. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13, 319–340 (1989)

    Google Scholar 

  9. Delbanco, T., Walker, J., Bell, S.K., Darer, J.D., Elmore, J.G., Farag, N., Feldman, H.J., Mejilla, R., Ngo, L., Ralston, J.D., Ross, S.E., Trivedi, N., Vodicka, E., Leveille, S.G.: Inviting patients to read their doctors’ notes: a quasi-experimental study and a look ahead. Ann. Intern. Med. 157(7), 461–470 (2012)

    Article  Google Scholar 

  10. DeLone, W.H.: The DeLone and McLean model of information systems success: a ten-year update. J. Manage. Inf. Syst. 19(4), 9–30 (2003)

    Google Scholar 

  11. DeLone, W.H., McLean, E.R.: Information systems success: the quest for the dependent variable. Inf. Syst. Res. 3(1), 60–95 (1992)

    Article  Google Scholar 

  12. Dixon, D.R.: The behavioral side of information technology. Int. J. Med. Inf. 56(1), 117–123 (1999)

    Article  Google Scholar 

  13. ECHAlliance: Connected Health – White Paper (2014). http://cht.oulu.fi/uploads/2/3/7/4/23746055/connected_health.pdf. Accessed 03 Sep 2015

  14. Fineout-Overholt, E., Melnyk, B.M., Schultz, A.: Transforming health care from the inside out: advancing evidence-based practice in the 21st century. J. Prof. Nurs. 21(6), 335–344 (2005)

    Article  Google Scholar 

  15. Friedman, C.P., Wyatt, J.C.: Evaluation Methods in Medical Informatics. Springer-Verlag, New York (1997)

    Book  Google Scholar 

  16. Gartland, F.: IBTS suspends taking blood donations from women, Irish Times, 16 Nov 2015. http://www.irishtimes.com/news/health/ibts-suspends-taking-blood-donations-from-women-1.2432401. Accessed 24 Mar 2016

  17. Giardino, C., Bajwa, S.S., Wang, X., Abrahamsson, P.: Key challenges in early-stage software startups. In: Lassenius, C., Dingsøyr, T., Paasivaara, M. (eds.) XP 2015. LNBIP, vol. 212, pp. 52–63. Springer, Heidelberg (2015). doi:10.1007/978-3-319-18612-2_5

    Chapter  Google Scholar 

  18. Grant, A., Plante, I., Leblanc, F.: The TEAM methodology for the evaluation of information systems in biomedicine. Comput. Biol. Med. 32(3), 195–207 (2002)

    Article  Google Scholar 

  19. Gregor, S.: The nature of theory in information systems. MIS Q. 30(3), 611–642 (2006)

    Google Scholar 

  20. Heathfield, H., Pitty, D., Hanka, R.: Evaluating information technology in health care: barriers and challenges. BMJ 316(7149), 1959 (1998)

    Article  Google Scholar 

  21. Hebert, M.A, Korabek, B.: Stakeholder readiness for telehomecare: implications for implementation. Telemed. J. e-Health 10, 85–92 (2004)

    Google Scholar 

  22. IBTS: IBTS Strategic Plan 2013–2016 (2013). https://www.giveblood.ie/About_Us/Publications_Guidelines/Strategic_Plans/IBTS-Strategic-Plan-2013-2016.pdf. Accessed 24 Mar 2016

  23. IBTS: IBTS first national transfusion service to roll out non-invasive haemoglobin check for blood donors (2015). https://www.giveblood.ie/About_Us/Newsroom/Press_Releases/2015/IBTS-first-national-transfusion-service-to-roll-out-non-invasive-haemoglobin-check-for-blood-donors.html. Accessed 24 Mar 2016

  24. IBTS: Blood Donation Information Leaflet (2016). http://www.giveblood.ie/Become_a_Donor/Information_Leaflets/Blood_Donation_Information_Leaflet.pdf. Accessed 24 Mar 2016

  25. Kaplan, B.: Addressing organizational issues into the evaluation of medical systems. J. Am. Med. Inform. Assoc. 4(2), 94–101 (1997)

    Article  Google Scholar 

  26. Kaplan, B.: Evaluating informatics applications—some alternative approaches: theory, social interactionism, and call for methodological pluralism. Int. J. Med. Inf. 64(1), 39–56 (2001)

    Article  MathSciNet  Google Scholar 

  27. Kuhn, K.A., Giuse, D.A.: From hospital information systems to health information systems-problems, challenges, perspective. In: Yearbook of Medical Informatics, pp. 63–76 (2001)

    Google Scholar 

  28. Leveille, S.G., Walker, J., Ralston, J.D., Ross, S.E., Elmore, J.G., Delbanco, T.: Evaluating the impact of patients’ online access to doctors’ visit notes: designing and executing the OpenNotes project. BMC Med. Inform. Decis. Mak. 12(1), 32 (2012)

    Article  Google Scholar 

  29. Mathur, A., Kvedar, J.C., Watson, A.J.: Connected health: a new framework for evaluation of communication technology use in care improvement strategies for type 2 diabetes. Curr. Diabetes Rev. 3(4), 229–234 (2007)

    Google Scholar 

  30. Meltsner, M.: A patient’s view of OpenNotes. Ann. Intern. Med. 157(7), 523–524 (2012)

    Article  Google Scholar 

  31. Misuraca, G., Codagnone, C., Rossel, P.: From practice to theory and back to practice: reflexivity in measurement and evaluation for evidence-based policy making in the information society. Gov. Inf. Q. 30, S68–S82 (2013)

    Article  Google Scholar 

  32. Murphy, W.: Interview on Morning Ireland [radio]. RTE Radio 1, 17 Nov 2015. 07:26

    Google Scholar 

  33. O’Leary, P., Carroll, N., Richardson, I.: The practitioner’s perspective on clinical pathway support systems. In: 2014 IEEE International Conference on Healthcare Informatics (ICHI), pp. 194–201. IEEE (2014)

    Google Scholar 

  34. O’Leary, P., Carroll, N., Clarke, P., Richardson, I.: Untangling the complexity of connected health evaluations. In: IEEE International Conference on Healthcare Informatics 2015 (ICHI 2015) Dallas, Texas, USA, 21–23 October 2015

    Google Scholar 

  35. O’Neill, S.A., Nugent, C.D., Donnelly, M.P., McCullagh, P., McLaughlin, J.: Evaluation of connected health technology. Technol. Health Care 20(4), 151–167 (2012)

    Google Scholar 

  36. Parasuraman, A., Zeithaml, V.A., Berry, L.L.: Servqual. J. Retail. 64(1), 12–40 (1988)

    Google Scholar 

  37. Postman, N.: Technopoly: The Surrender of Culture to Technology. Vintage Press, New York (1992)

    Google Scholar 

  38. Postman, N.: Building a Bridge to the 18th Century: How the Past Can Improve Our Future. Alfred A. Knopf Publishers, New York (1999)

    Google Scholar 

  39. Richardson, I.: Connected Health: People, Technology and Processes, Lero-TR-2015-03, Lero Technical Report Series, University of Limerick (2015)

    Google Scholar 

  40. Rodrigues, R., Huber, M., Lamura, G.: Facts and figures on healthy ageing and long-term care. Itävalta: European Centre for Social and Welfare policy and Research: Vienna (2012)

    Google Scholar 

  41. Rojas, S.V., Gagnon, M.P.: A systematic review of the key indicators for assessing telehomecare cost-effectiveness. Telemed. e-Health 14(9), 896–904 (2008)

    Article  Google Scholar 

  42. Rudin, R.S., Jones, S.S., Shekelle, P., Hillestad, R.J., Keeler, E.B.: The value of health information technology: filling the knowledge gap. Am. J. Managed Care, Special Issue: Health Inf. Technol. 20(17), eSP1–eSP8 (2014)

    Google Scholar 

  43. Schwamm, L.H.: Telehealth: seven strategies to successfully implement disruptive technology and transform health care. Health Aff. 33(2), 200–206 (2014)

    Article  Google Scholar 

  44. Shaw, N.T.: ‘CHEATS’: a generic information communication technology (ICT) evaluation framework. Comput. Biol. Med. 32(3), 209–220 (2002)

    Article  Google Scholar 

  45. Tuffaha, H.W., Gordon, L.G., Scuffham, P.A.: Value of information analysis in healthcare: a review of principles and applications. J. Med. Econ. 17(6), 377–383 (2014)

    Article  Google Scholar 

  46. Van Bemmel, J.H., Musen, M.A.: Handbook of Medical Informatics. Springer, Heidelberg (1997)

    Google Scholar 

  47. Ooteghem, J., Ackaert, A., Verbrugge, S., Colle, D., Pickavet, M., Demeester, P.: Economic viability of ecare solutions. In: Szomszor, M., Kostkova, P. (eds.) eHealth 2010. LNICSSITE, vol. 69, pp. 159–166. Springer, Heidelberg (2011). doi:10.1007/978-3-642-23635-8_20

    Chapter  Google Scholar 

  48. Wilson, E.V., Lankton, N.K.: Interdisciplinary research and publication opportunites in information systems and health care. Commun. Assoc. Inf. Syst. 14(1), 51 (2004)

    Google Scholar 

  49. Yusof, M.M., Paul, R.J., Stergioulas, L.K.: Towards a framework for health information systems evaluation. In: Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS’06, vol. 5, p. 95a. IEEE (2006)

    Google Scholar 

  50. Zeithaml, V.A., Parasuraman, A., Berry, L.L.: Delivering Quality Service: Balancing Customer Perceptions and Expectations. Simon and Schuster, New York (1990)

    Google Scholar 

Download references

Acknowledgements

This work was supported, in part, by ARCH - Applied Research for Connected Health Technology Centre (www.arch.ie), an initiative jointly funded by Enterprise Ireland and the IDA, SFI Lero Grant (www.lero.ie) 13/RC/2094 and Science Foundation Ireland (SFI) Industry Fellowship Grant Number 14/IF/2530.

Author information

Authors and Affiliations

  1. ARCH – Applied Research in Connected Health Technology Centre, University of Limerick, Limerick, Ireland

    Noel Carroll

  2. Lero – the Irish Software Research Centre, University of Limerick, Limerick, Ireland

    Marie Travers & Ita Richardson

Authors
  1. Noel Carroll
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Marie Travers
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Ita Richardson
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Noel Carroll .

Editor information

Editors and Affiliations

  1. Instituto de Telecomunicações, Lisbon, Portugal

    Ana Fred

  2. New University of Lisbon, Lisbon, Portugal

    Hugo Gamboa

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this paper

Cite this paper

Carroll, N., Travers, M., Richardson, I. (2017). Connecting Multistakeholder Analysis Across Connected Health Solutions. In: Fred, A., Gamboa, H. (eds) Biomedical Engineering Systems and Technologies. BIOSTEC 2016. Communications in Computer and Information Science, vol 690. Springer, Cham. https://doi.org/10.1007/978-3-319-54717-6_18

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-54717-6_18

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-54716-9

  • Online ISBN: 978-3-319-54717-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation