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World Conference on Information Systems and Technologies

WorldCIST 2017: Recent Advances in Information Systems and Technologies pp 648–657Cite as

Balanced Scorecard: Today’s Challenges

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 569))

Abstract

In today’s global landscape organizations are pressured to develop new capabilities such as flexibility or expertise to respond to the ever-changing technology, competition, and customer preferences. Companies cannot be competitive or successful if their business and information systems and technology (IS/IT) strategies are not aligned. Nowadays, with the growing importance of intangible assets, performance measurement tools must be able to capture this new and important reality. Measuring organizational performance is a difficult and ongoing challenge for managers. Balanced Scorecard (BSC) is a powerful tool that gives a fast, but comprehensive view of the business including operational measures on customer satisfaction, organization’s innovation, activities improvement, as well as financial measurements. This study empirically examines how the BSC has been applied in practice and whether different BSC designs result in varying performance outcomes. In this paper the authors address the BSC and promote the discussion about the strengths and the limitations, underlining the latest developments and future research.

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Acknowledgments

The research work where this article is based on, has been supported by FCT - Fundação para a Ciência e a Tecnologia, in the context of financed projects under the Reference UID/SOC/04521/2013.

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Authors and Affiliations

  1. ISEG, Rua Miguel Lupi, 20, 1200-781, Lisboa, Portugal

    Jorge Gomes & Mário Romão

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  1. Jorge Gomes
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  2. Mário Romão
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Correspondence to Jorge Gomes .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Baixo Mondego, Portugal

    Álvaro Rocha

  2. Nova IMS, Universidade Nova de Lisboa, Lisboa, Portugal

    Ana Maria Correia

  3. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Hojjat Adeli

  4. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  5. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Gomes, J., Romão, M. (2017). Balanced Scorecard: Today’s Challenges. In: Rocha, Á., Correia, A., Adeli, H., Reis, L., Costanzo, S. (eds) Recent Advances in Information Systems and Technologies. WorldCIST 2017. Advances in Intelligent Systems and Computing, vol 569. Springer, Cham. https://doi.org/10.1007/978-3-319-56535-4_64

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  • DOI: https://doi.org/10.1007/978-3-319-56535-4_64

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