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Analysis of the Logistic Rate of the Patient Satisfaction in the Drug Supply Chain: Case of Moroccan Hospital System

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Recent Advances in Information Systems and Technologies (WorldCIST 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 569))

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Abstract

In recent years, the number of research projects aimed at analyzing and improving the performance of the various links in the hospital supply chain has progressed significantly. Thereby, a focus on the study of the performance of the hospital pharmacy must continue to occur, and be granted to future researches in order to raise the performance of the hospital field. Evoking the notion of performance analysis, it comes to our mind the question about which tools to use and which those between them allow better quantification of the elements related to this performance. The main goal of this work is to identify the performance drivers that influence mostly the performance of the drugs supply chain of the hospital pharmacy and that will later be integrated into the statistical variables of ARENA in order to reassess the model and generate indicators.

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Authors and Affiliations

  1. Logistical and Operational Research Team, National Superior School of Computer Science and Systems Analysis, Mohammed V University, Avenue Mohammed Ben Abdallah Regragui, Madinat al Irfane, BP 713, Rabat, Morocco

    Fatima Ouzayd, Manal Tamir & Raddouane Chiheb

Authors
  1. Fatima Ouzayd
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  2. Manal Tamir
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  3. Raddouane Chiheb
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Corresponding author

Correspondence to Fatima Ouzayd .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Baixo Mondego, Portugal

    Álvaro Rocha

  2. Nova IMS, Universidade Nova de Lisboa, Lisboa, Portugal

    Ana Maria Correia

  3. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Hojjat Adeli

  4. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  5. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Ouzayd, F., Tamir, M., Chiheb, R. (2017). Analysis of the Logistic Rate of the Patient Satisfaction in the Drug Supply Chain: Case of Moroccan Hospital System. In: Rocha, Á., Correia, A., Adeli, H., Reis, L., Costanzo, S. (eds) Recent Advances in Information Systems and Technologies. WorldCIST 2017. Advances in Intelligent Systems and Computing, vol 569. Springer, Cham. https://doi.org/10.1007/978-3-319-56535-4_66

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  • DOI: https://doi.org/10.1007/978-3-319-56535-4_66

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-56534-7

  • Online ISBN: 978-3-319-56535-4

  • eBook Packages: EngineeringEngineering (R0)

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