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International Conference on Decision Support System Technology

ICDSST 2017: Decision Support Systems VII. Data, Information and Knowledge Visualization in Decision Support Systems pp 133–147Cite as

A Semantics Extraction Framework for Decision Support in Context-Specific Social Web Networks

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 282))

Abstract

We are now part of a networked society, characterized by the intensive use and dependence of information systems that deals with communication and information, to support decision-making. It is thus clear that organizations, in order to interact effectively with their customers, need to manage their communication activities at the level of online channels. Monitoring these communications can contribute to obtain decision support insights, reduce costs, optimize processes, etc. In this work, we semantically studied the discursive exchanges of a Facebook group created by a strawberries’ seller, in order to predict, through Social Network Analysis (SNA) and semantic analysis of the posts, the quantities to be ordered by customers. The obtained results show that the unstructured data of the Web’s speech can be used to support the decision through SNA.

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Acknowledgments

This work has been supported by the Portuguese Foundation for Science and Technology (FCT) under project grant UID/MULTI/00308/2013.

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Authors and Affiliations

  1. INESCC – Computer and Systems Engineering Institute of Coimbra, Coimbra, Portugal

    Manuela Freire, Francisco Antunes & João Paulo Costa

  2. Department of Management and Economics, Beira Interior University, Covilhã, Portugal

    Francisco Antunes

  3. Faculty of Economics, Coimbra University, Coimbra, Portugal

    Manuela Freire & João Paulo Costa

Authors
  1. Manuela Freire
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  2. Francisco Antunes
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  3. João Paulo Costa
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Corresponding author

Correspondence to Manuela Freire .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Namur, Namur, Belgium

    Isabelle Linden

  2. Graduate School of Management, University of Plymouth, Plymouth, United Kingdom

    Shaofeng Liu

  3. Department of Business Administration, University of Namur, Namur, Belgium

    Christian Colot

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Freire, M., Antunes, F., Costa, J.P. (2017). A Semantics Extraction Framework for Decision Support in Context-Specific Social Web Networks. In: Linden, I., Liu, S., Colot, C. (eds) Decision Support Systems VII. Data, Information and Knowledge Visualization in Decision Support Systems. ICDSST 2017. Lecture Notes in Business Information Processing, vol 282. Springer, Cham. https://doi.org/10.1007/978-3-319-57487-5_10

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