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Establishment of a Central Process Governance Organization Combined with Operational Process Improvements

Insights from a BPM Project at a Leading Telecommunications Operator in the Middle East

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Business Process Management Cases

Part of the book series: Management for Professionals ((MANAGPROF))

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Notes

  1. 1.

    For reasons of confidentiality, ME Telco, an abbreviation for Middle East Telecommunications Company, is a fictitious name.

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Author information

Authors and Affiliations

  1. Hochschule für Telekommunikation Leipzig, Leipzig, Germany

    Christian Czarnecki

Authors
  1. Christian Czarnecki
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Correspondence to Christian Czarnecki .

Editor information

Editors and Affiliations

  1. Institute for Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

  2. Institute for Information Business, Vienna University of Economics & Business, Vienna, Austria

    Jan Mendling

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Czarnecki, C. (2018). Establishment of a Central Process Governance Organization Combined with Operational Process Improvements. In: vom Brocke, J., Mendling, J. (eds) Business Process Management Cases. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-58307-5_4

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