Abstract
Human Work Interaction Design (HWID) studies the integration of work analysis and interaction design methods to foster new strategies aimed at designing systems that may effectively and efficiently change the way people work. Pervasive technologies and smart places deeply influence traditional physical boundaries and operational modes, leading to important changes in work practice. The goal of this paper is to provide the basis for an improved co-operation and mutual inspiration among public employees by using End-User Development (EUD). EUD in the e-Government context provides non-professional software developers with methods, techniques, and tools for configuring services that citizens can use to interact with public offices. The paper describes how, by using EUD-enabled tools, the work practice of the public staff changes, and how this transformation allows public employees with limited technical background to create services according to their expertise and expectations, and to share them.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsNotes
- 1.
React: a JavaScript Library for building user interfaces: https://facebook.github.io/react/.
References
Abdelnour Nocera, J., Barricelli, B.R., Lopes, A., Campos, P., Clemmensen, T. (eds.): HWID 2015. IAICT, vol. 468. Springer, Cham (2015). doi:10.1007/978-3-319-27048-7
Abdelnour-Nocera, J.A., Dunckley, L., Sharp, H.: An approach to the evaluation of usefulness as a social construct using technological frames. Int. J. Hum. Comput. Interact. 22(1–2), 153–172 (2007)
Agosto, D.E.: Human Information Interaction: An Ecological Approach to Information Behavior by Raya Fidel. MIT Press, Cambridge (2012)
Annett, J., Duncan, K.D.: Task analysis and training design. J. Occup. Psychol. 41, 211–221 (1967)
Barricelli, B.R., Fischer, G., Fogli, D., Mørch, A., Piccinno, A., Valtolina, S.: Cultures of participation in the digital age: from “have to” to “want to” participate. In: Proceedings of the 9th Nordic Conference on Human-Computer Interaction (NordiCHI 2016), art. no. 128. ACM, New York (2016). doi:10.1145/2971485.2987668
Button, G., Sharrock, W.: Studies of work and the workplace in HCI: concepts and techniques. Synth. Lect. Hum. Centered Inform. 2(1), 1–96 (2009)
Campos, P., Clemmensen, T., Abdelnour Nocera, J., Katre, D., Lopes, A., Ørngreen, R. (eds.): Human Work Interaction Design. Work Analysis and HCI: Third IFIP 13.6 Working Conference, HWID 2012, Copenhagen, Denmark, December 5-6, 2012, Revised Selected Papers. IFIP Advances in Information and Communication Technology, vol. 407. Springer, Heidelberg (2013)
Clemmensen, T., Campos, P., Ørngreen, R., Pejtersen, A.M., Wong, W. (eds.): Human Work Interaction Design: Designing for Human Work. Springer, Heidelberg (2006)
European Commission. The European eGovernment Action Plan 2016–2020 – Accelerating the digital transformation of government, COM, vol. 179 (2016). http://ec.europa.eu/newsroom/dae/document.cfm?doc_id=15268
Fischer, G., Giaccardi, E.: Meta-design: a framework for the future of end user development. In: Lieberman, H., Paternò, F., Wulf, V. (eds.) End-User Development, pp. 427–457. Kluwer Academic Publisher, Dordrecht (2006)
Fischer, G., Giaccardi, E., Ye, Y., Sutcliffe, A., Mehandjiev, N.: Meta-design: a manifesto for end-user development. Commun. ACM 47(9), 33–37 (2004)
Fogli, D.: Towards a new work practice in the development of e-government applications. Electron. Gov. Int. J. 10(3–4), 238–258 (2013)
Fogli, D., Parasiliti Provenza, L.: End-user development of e-government services through meta-modeling. In: Costabile, M.F., Dittrich, Y., Fischer, G., Piccinno, A. (eds.) IS-EUD 2011. LNCS, vol. 6654, pp. 107–122. Springer, Heidelberg (2011). doi:10.1007/978-3-642-21530-8_10
Fogli, D., Parasiliti Provenza, L.: A meta-design approach to the development of e-government services. J. Vis. Lang. Comput. 23(2), 47–62 (2012)
Katre, D., Ørngreen, R., Yammiyavar, P., Clemmensen, T. (Eds.): Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts: Second IFIP WG 13.6 Conference, HWID 2009, Pune, India, October 7-8, 2009, Revised Selected Papers. IFIP Advances in Information and Communication Technology, vol. 316. Springer, Heidelberg (2010)
Lieberman, H., Paternò, F., Wulf, V. (eds.): End User Development. Springer, Dordrecht (2006)
Manoharan, A., Carrizales, T.J.: Technological equity: an international perspective of e-government and societal divides. Electron. Gov. Int. J. 8(1), 73–84 (2011)
Money, A., Lines, L., Fernando, S., Elliman, A.: E-government online forms: design guidelines for older adults in Europe. Univ. Access Inf. Soc. 10(1), 1–16 (2011)
Mørch, A.I., Zhu, L.: Component-based design and software readymades. In: Dittrich, Y., et al. (eds.) End-User Development: 4th International Symposium, IS-EUD 2013, Copenhagen, Denmark, June 10–13, 2013, pp. 278–283. Springer, Heidelberg (2013)
Rasmussen, J., Pejtersen, A., Goodstein, L.P.: Cognitive Systems Engineering. Wiley, New York (1994)
Resmini, A., Rosati, L.: Pervasive Information Architecture: Designing Cross-Channel User Experiences, 1st edn. Morgan Kaufmann Publishers Inc., San Francisco (2011)
Salhofer, P., Stadhofer, B.: Semantic MDA for e-government service development. In: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS 2012), pp. 2189–2198. IEEE Computer Society (2012)
Stanton, N.A., Salmon, P.M., Jenkins, D.P., Walker, G.H.: Human Factors in the Design and Evaluation of Control Room Operations. Taylor & Francis, Boca Raton (2010)
Stevens, G., Pipek, V., Wulf, V.: Appropriation infrastructure: mediating appropriation and production work. J. Organ. End User Comput. (JOEUC) 22(2), 58–81 (2010)
Stevens, G., Quaisser, G., Klann, M.: Breaking it up: an industrial case study of component-based tailorable software design. In: Lieberman, H., et al. (eds.) End User Development, pp. 269–294. Springer, Netherlands, Dordrecht (2006)
United Nations: E-Government Survey 2012 – E-Government for the People. United Nations, New York (2012). http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf
Valtolina, S., Barricelli, B.R., Ariano, F., Padula, M., Scala, P.L.: Knowledge management for designing business workflows through semantic compositions of web services. Int. J. Knowl. Learn. 8(1–2), 62–85 (2012)
Winckler, M., Bernhaupt, R., Pontico, F.: Challenges for the development of user interface pattern languages: a case study on the e-government domain. Int. J. WWW/Internet 8(2), 59–84 (2010)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Valtolina, S., Barricelli, B.R., Fogli, D., Colosio, S., Testa, C. (2017). Public Staff Empowerment in e-Government: A Human Work Interaction Design Approach. In: Barbosa, S., Markopoulos, P., Paternò, F., Stumpf, S., Valtolina, S. (eds) End-User Development. IS-EUD 2017. Lecture Notes in Computer Science(), vol 10303. Springer, Cham. https://doi.org/10.1007/978-3-319-58735-6_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-58735-6_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-58734-9
Online ISBN: 978-3-319-58735-6
eBook Packages: Computer ScienceComputer Science (R0)