Abstract
In this article, we propose a chat system that uses tags to help users resume past conversations. In online chat, it is often difficult to continue conversations regarding issues that were discussed in the past because the relevant parties may have forgotten the contents of the conversation. Our proposed chat system, called “Tag chat,” helps users to remember past conversations by focusing on the words in each topic to provide information on the past topic. The results of three experiments using the proposed system and a comparison system indicate that viewing tags helps users to recall topics more specifically than re-reading chat logs and does not impose a burden on users.
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Notes
- 1.
Skype: https://www.skype.com/en/.
- 2.
LINE: https://line.me/en.
- 3.
ICQ: https://icq.com/.
- 4.
MeCab: http://taku910.github.io/mecab/.
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Acknowledgments
This work was supported by JSPS KAKENHI Grant Number 16K00371.
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Itou, J., Tanaka, R., Munemori, J., Babaguchi, N. (2017). Tag Chat: A Tag-Based Past Topics Recollection Support System. In: Yoshino, T., Yuizono, T., Zurita, G., Vassileva, J. (eds) Collaboration Technologies and Social Computing. CollabTech 2017. Lecture Notes in Computer Science(), vol 10397. Springer, Cham. https://doi.org/10.1007/978-3-319-63088-5_4
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DOI: https://doi.org/10.1007/978-3-319-63088-5_4
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