Abstract
The automotive sector is influenced by several major trends, such as cost pressure, decreasing car ownership, digitalization and huge investments in technologies for electric vehicles and autonomous driving. These leads to huge challenges for automotive manufacturers and their business models. The transformation from manufacturers to mobility service providers is one suitable approach to overcome these challenges. Simultaneously, modern ICT can enhance vehicles to self-propelled, high-technical control units, that enables the driver to assign tasks to the autopilot step by step. This poses considerable challenges for the automobile branch and raises questions as “How car manufacturers can differentiate themselves in the future, if the vehicle is not being paramount?”. Since the users of fully autonomous vehicles have no longer to deal with driving, the possibilities of the interior design and new value-adding services can act as a kind of demarcation. The driving time can be used for different activities as work or leisure. Empowered by this technological development the market asks for more customer centered mobility services with value-adding offers. Following these development, new intelligent fleet management systems are needed, that are capable to react on events from autonomous vehicles and providing value-added services for consumers. As main contribution, the paper introduces an agent-based approach for marketing value-added services in fleet management systems.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Alessandrini A et al (2015) Automated vehicles and the rethinking of mobility and cities. Transp Res Procedia, Issue 5:145–160
Bartels A, Eberle U, Knapp A (2015) System classification and glossary. H2020 AdaptIVe Project. Deliverable D2.1
Brühn T, and Götz G (2014) Die Modelle Uber und Airbnb: Unlauterer Wettbewerb oder eine neue Form der Sharing Economy?. ifo Schnelldienst 21/2014, 13 November, pp 3–27
Bolse T, Heinrich M (2014) Das Markt- und Technologieumfeld ist bereit für Connected Car. In: DMR MARKETS—Automotive. Version 2014
Canzler Weert, Knie Andreas (2016) Digitale Mobilitätsrevolution - Vom Ende des Verkehrs, wie wir ihn kannten. Oekom verlag, München
Elbanhawi M, Simic M, Jazar R (2015) In the passenger seat: investigating ride comfort measures in autonomous cars. Hg. v. RMIT University. RMIT University. Melbourne, Australia
Fluegge B (2016) Smart Mobility. 1. Wiesbaden: Springer Vieweg
Inpact Mediaverlag (2016) Zurück in die Zukunft - Der Flottenmarkt in Deutschland wird sich verändern, glaubt man bei ARI Fleet und bereitet sich mit offenen, transparenten Angeboten darauf vor. In. Mobilität der Zukunft. Technik, Trends, Innovationen. Hrsg. Sara Karayusuf Isfahani, Juli
KPMG (2017) KPMG’s Global Automotive Executive Survey 2017
Löw M, Rothmann L (2015) Privatsphäre in smarten Interaktionsräumen? Von intelligenten Städten und der Hoffnung auf die gute Gesellschaft. In: HMD - Praxis der Wirtschaftsinformatik 52, S. 610–623
MaaS-Alliance: The MaaS Alliance. Building an open market in seamless, demand-based travel. http://maas-alliance.eu. Version: 2017
McKinsey&Company (2016) Monetizing car data—new service business opportunities to create new customer benefits. Advanced Industries, September
Meneguette R (2016) A vehicular cloud-based framework for the intelligent transport management of big cities. Int J Distrib Sens Netw 12(5)
Olariu S, Hristov T, Yan G (2013) The next paradigm shift: from vehicular networks to vehicular clouds. In: Basagni S, Conti M, Giordano S, Stojmenovic I (eds) Mobile ad hoc networking: cutting edge directions, 2nd edn . Wiley, Hoboken, NJ, USA. doi:10.1002/9781118511305.ch19
PricewaterhouseCoopers: Connected car report 2016: Opportunities, risk, and turmoil on the road to autonomous vehicles. Version: 2016
Spickermann A, Grienitz V, von der Gracht HA (2013) Heading towards a multimodal city of the future? Multi-stakeholder scenarios for urban mobility. Technological Forecasting & Social Change
Tietze F, Schiederig T, Herstatt C (2011) Firms’ Transition Towards Green Product-Service-System Innovators. Working Papers/ Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg, Issue 62
Tully C (2013) Jugend und Mobilität In: Rauschenbach, Thomas; u.a. (Hrsg.): Handbuch Jugend – Evangelische Perspektiven, S 148–154
vom Berg BW, Gómez JM, Sandau A (2017) ICT-platform to transform car dealerships to regional providers of sustainable mobility services. Interdisc J Inf Knowl Manage
Acknowledgements
This work is part of the project “NEMo—Sustainable satisfaction of mobility demands in rural regions”. The project is funded by the Ministry for Science and Culture of Lower Saxony and the Volkswagen Foundation (Volkswagen-Stiftung) through the “Niedersächsisches Vorab” grant program (grant number VWZN3122).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Sandau, A., Marx Gómez, J. (2018). New Era of Fleet Management Systems for Autonomous Vehicles. In: Otjacques, B., Hitzelberger, P., Naumann, S., Wohlgemuth, V. (eds) From Science to Society. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-319-65687-8_28
Download citation
DOI: https://doi.org/10.1007/978-3-319-65687-8_28
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-65686-1
Online ISBN: 978-3-319-65687-8
eBook Packages: Business and ManagementBusiness and Management (R0)