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European, Mediterranean, and Middle Eastern Conference on Information Systems

EMCIS 2017: Information Systems pp 633–645Cite as

A Balanced Scorecard Approach for Evaluating the Utility of a Data Warehousing System

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 299))

Abstract

From time to time, on a regular basis, companies often plan and implement internal measurement processes of quality of service and information of their computer systems. These processes are very important for ensuring user confidence in the operation of their systems and consequently on the information they extracted and used from them. In all activities related to decision-making, it is important to ensure that systems supporting such activities, such as data warehousing systems, guarantee a good quality of service and provide data accordingly the needs of decision makers. Most company managers are concerned how to monitor and ensure that their business objectives, strategies and methods will be achieved adopting and using a balanced scorecard solution. In this work, we present and discuss how we can use such kind of approach for monitoring and optimizing the utility of a data warehousing system. We approached the problem defining some of the most conventional perspectives used on balanced scorecards solutions, namely financial, customer, internal processes, and learning and growth, applying them with the goal to measure and optimize the degree of utility of a specific data warehousing system.

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Acknowledgments

This work has been supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT – Fundação para a Ciência e Tecnologia within the Project Scope: UID/CEC/00319/2013.

Author information

Authors and Affiliations

  1. Department of Informatics, School of Engineering, ALGORITMI R&D Centre, University of Minho, Campus de Gualtar, 4710-057, Braga, Portugal

    Itilde Martins & Orlando Belo

Authors
  1. Itilde Martins
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  2. Orlando Belo
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Corresponding author

Correspondence to Orlando Belo .

Editor information

Editors and Affiliations

  1. Department of Digital Systems, University of Piraeus, Piraeus, Greece

    Marinos Themistocleous

  2. Department of Management and Technology, Bocconi University, Milan, Italy

    Vincenzo Morabito

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Martins, I., Belo, O. (2017). A Balanced Scorecard Approach for Evaluating the Utility of a Data Warehousing System. In: Themistocleous, M., Morabito, V. (eds) Information Systems. EMCIS 2017. Lecture Notes in Business Information Processing, vol 299. Springer, Cham. https://doi.org/10.1007/978-3-319-65930-5_49

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  • DOI: https://doi.org/10.1007/978-3-319-65930-5_49

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-65929-9

  • Online ISBN: 978-3-319-65930-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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