Abstract
Usability and user experience aspects need to be better integrated during software process improvements in the software industry. This study develops and evaluates a comprehensive continuous representation model for conducting peer and self-assessment of HCI practice in software development companies. In this paper, we report on the evolution of an HCI practice assessment model that can be used in software development projects and processes. The specific focus of the model is on the human-centered design practice in four categories: Human-centredness; Process and Infrastructure; Design and Outcomes; and Usability Impact. In order to know whether the model would be beneficial to companies, we conducted two case studies in Estonian software companies. The outcomes indicate that the model can help to increase HCI awareness, self-learning and sharing of a common vision among software practitioners and propel companies towards goal setting for continuous improvement of their HCI practice.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Bevan, N.: International standards for usability should be more widely used. J. Usability Stud. 4, 106–113 (2009)
Boivie, I., Åborg, C., Persson, J., Löfberg, M.: Why usability gets lost or usability in in-house software development. Interact. Comput. 15, 623–639 (2003)
García-Mireles, G.A., Moraga, M.Á., García, F., Piattini, M.: Approaches to promote product quality within software process improvement initiatives: a mapping study. J. Syst. Softw. 103, 150–166 (2015)
Svanæs, D., Gulliksen, J.: Understanding the Context of Design – Towards Tactical User Centered Design. In: Proceedings: NordiCHI 2008, pp. 353–362 (2008)
Kieffer, S., Vanderdonckt, J.: STRATUS : a questionnaire for strategic usability assessment. In: Proceedings of the SAC 2016 Conference, pp. 1–8. ACM, Pisa (2016)
Maxim, B.R., Kessentini, M.: An introduction to modern software quality assurance. In: Mistrik, I., Soley, R., Ali, N., Grundy, J., Tekinerdogan, B. (eds.) Software Quality Assurance: In Large Scale and Complex Software-Intensive Systems, pp. 19–46. Morgan Kaufmann, Tokyo (2016)
Ardito, C., Buono, P., Caivano, D., Costabile, M.F., Lanzilotti, R.: Investigating and promoting UX practice in industry: an experimental study. Int. J. Hum Comput Stud. 72, 542–551 (2014)
Kuusinen, K., Mikkonen, T., Pakarinen, S.: Agile user experience development in a large software organization: good expertise but limited impact. In: Winckler, M., Forbrig, P., Bernhaupt, R. (eds.) HCSE 2012. LNCS, vol. 7623, pp. 94–111. Springer, Heidelberg (2012). doi:10.1007/978-3-642-34347-6_6
Misra, S.C., Kumar, V., Kumar, U.: Identifying some important success factors in adopting agile software development practices. J. Syst. Softw. 82, 1869–1890 (2009)
Liem, A., Sanders, Elizabeth B.-N.: The impact of human-centred design workshops in strategic design projects. In: Kurosu, M. (ed.) HCD 2011. LNCS, vol. 6776, pp. 110–119. Springer, Heidelberg (2011). doi:10.1007/978-3-642-21753-1_13
Boivie, I., Gulliksen, J., Goransson, B.: The lonesome cowboy: A study of the usability designer role in systems development. Interact. Comput. 18, 601–634 (2006)
Rogers, E.M.: Diffusion of Innovations. Free Press, New York (2003)
Earthy, J.: Usability Maturity Model: Human Centredness Scale (1998)
ISO: ISO/IEC TR 15504-2: Information technology – Software process assessment – Part 2: A reference model for processes and process capability (1998)
ISO: ISO TR 15504 Part 5, Information technology – Software Process Assessment – Part 5: An assessment model and indicator guidance (1999)
Liu, Z.: An organisational human-centeredness assessment at Chinese software enterprises. In: Proceedings of APCHI 2002, pp. 251–259. Academic Press, London (2002)
Hussein, I., Mahmud, M., Tap, A.O.: A survey of usability awareness in Malaysia IT industry. In: Proceedings of the 2011 International Conference on User Science and Engineering (i-USEr), pp. 146–151 (2011)
Jokela, T.: The KESSU usability design process model, Oulu (2004)
ISO: ISO 13407. Human-centred design processes for interactive systems, Geneve, Switzerland (1999)
ISO: ISO/TR 18529: Ergonomics — Ergonomics of human-system interaction — Human-centred lifecycle process descriptions, Geneva (2000)
Grama, C.: Adapting Lean User Experience Process for Enterprise Environment (2016)
Kar, S., Das, S., Kumar Rath, A., Kar, S.K.: Self-assessment model and review technique for SPICE: SMART SPICE. In: Mas, A., Mesquida, A., Rout, T., O’Connor, Rory V., Dorling, A. (eds.) SPICE 2012. CCIS, vol. 290, pp. 222–232. Springer, Heidelberg (2012). doi:10.1007/978-3-642-30439-2_20
ISO: ISO/IEC 15504-5: Information technology – Process Assessment – Part 5: An exemplar Process Assessment Model (2006)
de Bruin, T., Freeze, R., Kulkarni, U., Rosemann, M.: Understanding the main phases of developing a maturity assessment model. In: Proceedings of the 16th Australasian Conference on Information Systems, pp. 1–10. AIS, Sydney (2005)
Wendler, R.: The maturity of maturity model research: A systematic mapping study. Inf. Softw. Technol. 54, 1317–1339 (2012)
Bruno, V.: Improving Usability Outcomes in IS Projects: The Views of Usability Practitioners (2011)
Kajaste, I., Mathew, D., Peltomäki, S., Poranen, T.: Using usability experts to improve software quality. In: Proceedings of the INSPIRE Conference, pp. 1–15 (2007)
Ogunyemi, A., Lamas, D., Sarapuu, H., da Rosa, I.B.: Current state of HCI practice in the Estonian software development industry. In: Stephanidis, C. (ed.) HCI 2015. CCIS, vol. 529, pp. 170–175. Springer, Cham (2015). doi:10.1007/978-3-319-21383-5_29
Ogunyemi, A.A., Lamas, D., Adagunodo, E.R., Loizides, F., Da Rosa, I.B.: Theory, practice and policy: an inquiry into the uptake of HCI practices in the software industry of a developing country. Int. J. Hum.-Comput. Interact. 32, 665–681 (2016)
Fraser, P., Moultrie, J., Gregory, M.: The use of maturity models/grids as a tool in assessing product development capability : a review. In: Proceedings of the IEEE International Engineering Management Conference, pp. 18–20. IEEE, Cambridge (2002)
De Paula, I.C., Fogliatto, F.S., Cristofari, C.A.: Method for assessing the maturity of product development management: A proposal. Afr. J. Bus. Manag. 5, 10285–10302 (2012)
ISO: Ergonomics of Human-System Interaction - Part 210: Human-Centred Design for Interactive Systems. In: ISO 9241-210:2010, pp. 1–32. ISO (2010)
Hussey, J., Hussey, R.: Business Research: A Practical Guide for Undergraduate and Postgraduate Students. Macmillan, London (1997)
Poeppelbuss, J., Niehaves, B., Simons, A., Becker, J.: Maturity models in information systems research: literature search and analysis. Commun. Assoc. Inf. Syst. 29, 505–532 (2011)
Paananen, A.: Improving In-House Software Development Process: A User-Centered Approach (2014)
Acknowledgement
The authors would like to thank Professor Nicola Bidwell for her assistance.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Ogunyemi, A., Lamas, D., Stage, J., Lárusdóttir, M. (2017). Assessment Model for HCI Practice Maturity in Small and Medium Sized Software Development Companies. In: Mas, A., Mesquida, A., O'Connor, R., Rout, T., Dorling, A. (eds) Software Process Improvement and Capability Determination. SPICE 2017. Communications in Computer and Information Science, vol 770. Springer, Cham. https://doi.org/10.1007/978-3-319-67383-7_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-67383-7_5
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-67382-0
Online ISBN: 978-3-319-67383-7
eBook Packages: Computer ScienceComputer Science (R0)