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International Conference on Intelligent Virtual Agents

IVA 2017: Intelligent Virtual Agents pp 235–238Cite as

Evaluated by a Machine. Effects of Negative Feedback by a Computer or Human Boss

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Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 10498))

Abstract

In today’s remote working environments that include tasks given and performed via the Internet, people will encounter computer bosses that supervise their work. There is no knowledge on whether people will accept (negative) feedback that is given by an autonomous agent instead of a human. In a 2x2 between subject online experiment 183 participants performed a proofreading task and received either emotional or factual feedback by a human or computer boss. Results indicate that while the bosses´ behavior affects perceived warmness, human likeness and perceived psychological safety in the sense that factual feedback is perceived as more positive, there was only one significant result for the manipulation of the boss with regard to the perception of human-likeness.

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Author information

Authors and Affiliations

  1. University of Duisburg-Essen, Forsthausweg 2, 47057, Duisburg, Germany

    Nicole C. Krämer & Lilly-Marie Leiße

  2. University of Southern California, Los Angeles, USA

    Andrea Hollingshead & Jonathan Gratch

Authors
  1. Nicole C. Krämer
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  2. Lilly-Marie Leiße
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  3. Andrea Hollingshead
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  4. Jonathan Gratch
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Corresponding author

Correspondence to Nicole C. Krämer .

Editor information

Editors and Affiliations

  1. KTH Royal Institute of Technology, Stockholm, Sweden

    Jonas Beskow

  2. KTH Royal Institute of Technology, Stockholm, Sweden

    Christopher Peters

  3. Uppsala University, Uppsala, Sweden

    Ginevra Castellano

  4. Trinity College, Dublin, Ireland

    Carol O'Sullivan

  5. KTH Royal Institute of Technology, Stockholm, Sweden

    Iolanda Leite

  6. University of Bielefeld, Bielefeld, Germany

    Stefan Kopp

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© 2017 Springer International Publishing AG

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Krämer, N.C., Leiße, LM., Hollingshead, A., Gratch, J. (2017). Evaluated by a Machine. Effects of Negative Feedback by a Computer or Human Boss. In: Beskow, J., Peters, C., Castellano, G., O'Sullivan, C., Leite, I., Kopp, S. (eds) Intelligent Virtual Agents. IVA 2017. Lecture Notes in Computer Science(), vol 10498. Springer, Cham. https://doi.org/10.1007/978-3-319-67401-8_29

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  • DOI: https://doi.org/10.1007/978-3-319-67401-8_29

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-67400-1

  • Online ISBN: 978-3-319-67401-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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