Skip to main content
SpringerLink
Log in
Book cover

International Conference on Internet Science

INSCI 2017: Internet Science pp 119–131Cite as

Connecting Citizens: Designing for Data Collection and Dissemination in the Smart City

  • Conference paper
  • First Online:

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10673))

Abstract

This paper presents two case studies of citizen data collection and dissemination applications, developed for or by three different local authorities in Northern Europe. These case studies highlight the challenges in meeting the goals of Open Data, of involving citizens as sources of information, and of engendering and maintaining trust as a service provider all at the same time. The challenge of making data open can be seen as at odds with protecting the privacy and safety of citizens when it is sourced directly or indirectly from their actions. Encouraging citizens to collect, curate, and submit data can create misguided expectations of influence over the processes of local government, and disillusionment where action or feedback are not forthcoming. A local authority is trusted to provide information that is verified and for which it is accountable. Balancing this with goal of disseminating the results of citizen sourced data collection activities can result in frustration for developers, users, and local authority employees. In response to these issues this paper presents the following four design opportunities: probabilistic and personalised representations of data, making accountable the use of collected data, respecting the boundaries of data, and designing for the graceful degradation of resources.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Aoki, P.M., Honicky, R.J., Mainwaring, A., Myers, C., Paulos, E., Subramanian, S., Woodruff, A.: A vehicle for research: using street sweepers to explore the landscape of environmental community action (2009). https://doi.org/10.1145/1518701.1518762

  2. Blom, J., Viswanathan, D., Spasojevic, M., Go, J., Acharya, K., Ahonius, R.: Fear and the city: role of mobile services in harnessing safety and security in urban use contexts. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2010), pp. 1841–1850 (2010). https://doi.org/10.1145/1753326.1753602

  3. Bohøj, M., Borchorst, N.G., Bouvin, N.O., Bødker, S., Zander, P.-O.: Timeline collaboration. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2010), pp. 523–532 (2010). https://doi.org/10.1145/1753326.1753404

  4. Borchorst, N.G., Bødker, S., Zander, P.-O.: The boundaries of participatory citizenship. In: Wagner, I., Tellioğlu, H., Balka, E., Simone, C., Ciolfi, L. (eds.) ECSCW 2009, pp. 1–20. Springer, London (2009). doi:10.1007/978-1-84882-854-4_1

    Google Scholar 

  5. Crivellaro, C., Comber, R., Dade-Robertson, M., Bowen, S.J., Wright, P.C., Olivier, P.: Contesting the city: enacting the political through digitally supported urban walks. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI 2015), pp. 2853–2862 (2015). https://doi.org/10.1145/2702123.2702176

  6. Erickson, T., Podlaseck, M., Sahu, S., Dai, J.D., Chao, T., Naphade, M.: The dubuque water portal: evaluation of the uptake, use and impact of residential water consumption feedback. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2012), pp. 675–684 (2012). https://doi.org/10.1145/2207676.2207772

  7. Goldsmith, S., Crawford, S.: The Responsive City: Engaging Communities Through Data-Smart Governance. Wiley, Hoboken (2014)

    Google Scholar 

  8. Greenfield, A.: Against the smart city. Do projects (2013)

    Google Scholar 

  9. Hara, K., Le, V., Froehlich, J.: Combining crowdsourcing and google street view to identify street-level accessibility problems. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2013), pp. 631–640 (2013). https://doi.org/10.1145/2470654.2470744

  10. Harding, M., Knowles, B., Davies, N., Rouncefield, M.: HCI, civic engagement and trust. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI 2015), pp. 2833–2842 (2015). https://doi.org/10.1145/2702123.2702255

  11. Kitchin, R.: The real-time city? Big data and smart urbanism. GeoJournal 79(1), 1–14 (2014). doi:10.1007/s10708-013-9516-8

    Google Scholar 

  12. Korn, M., Back, J.: Talking it further: from feelings and memories to civic discussions in and about places. In: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design (NordiCHI 2012), pp. 189–198 (2012). https://doi.org/10.1145/2399016.2399046

  13. Le Dantec, C.A., Asad, M., Misra, A., Watkins, K.E.: Planning with crowdsourced data: rhetoric and representation in transportation planning. In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW 2015), pp. 1717–1727 (2015). https://doi.org/10.1145/2675133.2675212

  14. Le Dantec, C.A., Edwards, W.K.: Across boundaries of influence and accountability: the multiple scales of public sector information systems. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2010), pp. 113–122 (2010). https://doi.org/10.1145/1753326.1753345

  15. McMillan, D., Engström, A., Lampinen, A., Brown, B.: Data and the city. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI 2016), pp. 2933–2944 (2016). https://doi.org/10.1145/2858036.2858434

  16. Taylor, A.S., Lindley, S., Regan, T., Sweeney, D., Vlachokyriakos, V., Grainger, L., Lingel, J.: Data-in-place: thinking through the relations between data and community. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI 2015), pp. 2863–2872 (2015). https://doi.org/10.1145/2702123.2702558

  17. Townsend, A.M.: Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia. W. W. Norton & Company, New York City (2013)

    Google Scholar 

  18. Yoo, D., Zimmerman, J., Steinfeld, A., Tomasic, A.: Understanding the space for co-design in riders’ interactions with a transit service. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2010), pp. 1797–1806 (2010). https://doi.org/10.1145/1753326.1753596

Download references

Author information

Authors and Affiliations

  1. Stockholm University, Stockholm, Sweden

    Donald McMillan

Authors
  1. Donald McMillan
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Donald McMillan .

Editor information

Editors and Affiliations

  1. CERTH, Information Technologies Institute, Thessaloniki, Greece

    Ioannis Kompatsiaris

  2. University of Warwick, Coventry, United Kingdom

    Jonathan Cave

  3. CERTH, Information Technologies Institute, Thessaloniki, Greece

    Anna Satsiou

  4. Technical University Munich, Garching, Germany

    Georg Carle

  5. T6 Ecosystems, Rome, Italy

    Antonella Passani

  6. CERTH, Information Technologies Institute, Thessaloniki, Greece

    Efstratios Kontopoulos

  7. CERTH, Information Technologies Institute, Thessaloniki, Greece

    Sotiris Diplaris

  8. Stockholm University, Stockholm, Sweden

    Donald McMillan

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

McMillan, D. (2017). Connecting Citizens: Designing for Data Collection and Dissemination in the Smart City. In: Kompatsiaris, I., et al. Internet Science. INSCI 2017. Lecture Notes in Computer Science(), vol 10673. Springer, Cham. https://doi.org/10.1007/978-3-319-70284-1_10

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-70284-1_10

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-70283-4

  • Online ISBN: 978-3-319-70284-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation