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Accessing Government Open Data Through Chatbots

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Current Trends in Web Engineering (ICWE 2017)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10544))

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Abstract

In this paper, we propose to employ chatbots as an interface for open data published by organizations, specifically focusing on public administrations. Open data are especially useful in e-Government initiatives but their exploitation is currently hampered to end users by the lack of user-friendly access methods. On the other hand, current UX in social networks have made people used to chatting. Building on cognitive technologies, we prototyped a chatbot on top of the OpenCantieri dataset published by the Italian Ministero delle Infrastrutture e Trasporti, and we argue that such a model can be extended as a generally available access method to open data.

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Notes

  1. 1.

    cf. http://opendefinition.org/.

  2. 2.

    cf. B. Obama, Memorandum of January 21, 2009. Transparency and Open Government. Federal Register, 2009. https://federalregister.gov/a/E9-1777.

  3. 3.

    cf. http://data.europa.eu/euodp/en/data/.

  4. 4.

    cf. http://publicdata.eu/.

  5. 5.

    cf. https://www.opengovpartnership.org/country/italy.

  6. 6.

    cf. https://www.nngroup.com/articles/ten-usability-heuristics/.

  7. 7.

    cf. http://5stardata.info/en/.

  8. 8.

    cf. http://www.agid.gov.it/agenda-digitale/open-data.

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Author information

Authors and Affiliations

  1. Dipartimento di Ingegneria Informatica Automatica e Gestionale Antonio Ruberti, Sapienza Università di Roma, Rome, Italy

    Simone Porreca, Francesco Leotta, Massimo Mecella & Tiziana Catarci

  2. Helvia, Athens, Greece

    Stavros Vassos

  3. Helvia, Tallinn, Estonia

    Stavros Vassos

Authors
  1. Simone Porreca
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  2. Francesco Leotta
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  3. Massimo Mecella
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  4. Stavros Vassos
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  5. Tiziana Catarci
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Corresponding author

Correspondence to Francesco Leotta .

Editor information

Editors and Affiliations

  1. Universidad de Alicante, Alicante, Spain

    Irene Garrigós

  2. Institute of Software Technology and Interactive Systems, TU Wien, Vienna, Austria

    Manuel Wimmer

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Porreca, S., Leotta, F., Mecella, M., Vassos, S., Catarci, T. (2018). Accessing Government Open Data Through Chatbots. In: Garrigós, I., Wimmer, M. (eds) Current Trends in Web Engineering. ICWE 2017. Lecture Notes in Computer Science(), vol 10544. Springer, Cham. https://doi.org/10.1007/978-3-319-74433-9_14

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  • DOI: https://doi.org/10.1007/978-3-319-74433-9_14

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-74432-2

  • Online ISBN: 978-3-319-74433-9

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