Abstract
Knowledge management (KM) is recognized as contributing significantly to the organizational performance. Researchers have worked hard on KM performance measurement on the enterprise level. They investigate KM performance determinants and provide numerous KM performance models. Meanwhile, little research has been undertaken to assess knowledge management projects performance. In fact, the growing number of KM project confirms the need for a performance measurement model, able to assess, each time a KM project is introduced, the performance of such project in order to rationalize its use, evaluate its effectiveness and justify its consequent financial costs.
This research aims to fill the gap by proposing a generic model that carries out the performance measurement of KM projects. KM activities, KM success factors and KM outcomes are the main constructs of this model. For the operationalization of the model constructs, a literature review was conducted for KM outcomes and KM factors. Whereas a particular emphasis was placed on the KM activity construct and a KM flow model were designed to this end. The measurement properties of the model research constructs are investigated using the confirmatory factor analysis.
This study formulates the foundations for the understanding of KM projects performance constructs. It is believed to be used as a stepping stone for a further in depth theoretical and empirical studies.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Oufkir, L., Fredj, M., Kassou, I.: Knowledge management performance measurement: a generic framework. In: 12th International Baltic Conference on Databases and Information Systems, DB&IS (2016)
Davenport, T.H., De Long, D.W., Beers, M.C.: Successful knowledge management projects. Sloan Manag. Rev. 39, 43–57 (1998)
Wong, K.Y., Tan, L.P., Lee, C.S., Wong, W.P.: Knowledge Management performance measurement: measures, approaches, trends and future directions. Inf. Dev. 31, 239–257 (2013)
Del-Rey-Chamorro, F.M., Roy, R., Wegen, B.Van, Steele, A.: A framework to create key performance indicators for knowledge management solutions. J. Knowl. Manag. 7, 46–62 (2003)
Chang Lee, K., Lee, S., Kang, I.W.: KMPI: measuring knowledge management performance. Inf. Manag. 42, 469–482 (2005)
Kuah, C.T., Wong, K.Y., Wong, W.P.: Monte Carlo data envelopment analysis with genetic algorithm for knowledge management performance measurement. Expert Syst. Appl. 39, 9348–9358 (2012)
Chen, L., Fong, P.S.W.: Evaluation of knowledge management performance: an organic approach. Inf. Manag. 52, 431–453 (2015)
Wong, K.Y.: Critical success factors for implementing knowledge management in small and medium enterprises. Ind. Manag. Data Syst. 105, 261–279 (2005)
Mas-Machuca, M., Martínez Costa, C.: Exploring critical success factors of knowledge management projects in the consulting sector. Total Qual. Manag. Bus. Excell. 23, 1297–1313 (2012)
Wang, Y.M., Wang, Y.C.: Determinants of firms’ knowledge management system implementation: an empirical study (2016)
Oufkir, L., Fredj, M., Kassou, I.: Towards a reference model for knowledge management performance measurement. In: International Business Information Management-Association (2016)
Ackoff, R.L.: From data to wisdom. J. Appl. Syst. Anal. 16, 3–9 (1989)
Polanyi, M.: The tacit dimension. In: Knowledge in Organanisation, pp. 135–146 (1966)
Nonaka, I., Toyama, R., Konno, N.: SECI, Ba and leadership: a unified model of dynamic knowledge creation. Long Range Plann. 33, 5–34 (2000)
Alavi, M., Leidner, D.E.: Knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q. 25, 107–136 (2001)
Grundstein, M.: Assessing enterprise’ s knowledge management maturity level. Int. J. Knowl. Learn. 4, 380–387 (2008)
Zaied, A.N.H.: An integrated knowledge management capabilities framework for assessing organizational performance. Int. J. Inf. Technol. Comput. Sci. 4, 1–10 (2012)
Wiig, K.M.: Comprehensive knowledge management (1999)
Lee, C.S., Wong, K.Y.: Development and validation of knowledge management performance measurement constructs for small and medium enterprises. J. Knowl. Manag. 19, 711–734 (2015)
Wipawayangkool, K., Teng, J.T.C.: Paths to tacit knowledge sharing: knowledge internalization and individual-task-technology fit. Knowl. Manag. Res. Pract. 14, 309–318 (2016)
Chen, M.-Y., Huang, M.-J., Cheng, Y.-C.: Measuring knowledge management performance using a competitive perspective: an empirical study. Expert Syst. Appl. 36, 8449–8459 (2009)
Chong, C.W., Chong, S.C., Wong, K.Y.: Implementation of KM strategies in the Malaysian telecommunication industry: an empirical analysis. Vine. 37, 452–470 (2007)
Choy, C.S., Yew, W.K., Lin, B.: Criteria for measuring KM performance outcomes in organisations. Ind. Manag. Data Syst. 106, 917–936 (2006)
Massingham, P.R., Massingham, R.K.: Does knowledge management produce practical outcomes? J. Knowl. Manag. 18, 221–254 (2014)
Yahyapour, S., Shamizanjani, M., Mosakhani, M.: A conceptual breakdown structure for knowledge management benefits using meta-synthesis method (2015)
Mortensen, P.S., Carter, W.B.: Oslo Manual. Guidelines for Collecting and Interpreting Innovation Data, 3rd edn. (2005)
Vasconcelos, J.B., Kimble, C., Carreteiro, P., Rocha, Á.: The application of knowledge management to software evolution. Int. J. Inf. Manage. 37, 1499–1506 (2017)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Oufkir, L., Kassou, I. (2018). Measuring Knowledge Management Project Performance. In: Rocha, Á., Adeli, H., Reis, L.P., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-77703-0_7
Download citation
DOI: https://doi.org/10.1007/978-3-319-77703-0_7
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-77702-3
Online ISBN: 978-3-319-77703-0
eBook Packages: EngineeringEngineering (R0)