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World Conference on Information Systems and Technologies

WorldCIST'18 2018: Trends and Advances in Information Systems and Technologies pp 934–941Cite as

Information Technology Determinants of Organizational Performance in the Context of a Cameroonian Electricity Company

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 745))

Abstract

Increased organizational dependence on information technology (IT) drives management attention towards improving information system quality. Given that IT quality is a multidimensional measure, it is important to determine which of its aspects are critical to organization’s performance so that chief information officers (CIOs) may make more informed choices when selecting technologies for their organizations. This research investigates the relationship between system quality (SQ) and organizational performance, system quality and system use, user satisfaction system use and organizational performance, and finally, user satisfaction and organizational performance. A total of 140 responses were collected through a questionnaire-based survey with an electrical company, and the data were analyzed using the structural equation modelling partial least square (SEM-PLS) method. Our results show that system quality influences user satisfaction significantly, which in turn influences organizational performance. Thus, this paper highlights the importance of user satisfaction in organizational performance.

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Author information

Authors and Affiliations

  1. FSSG, GRIAGES, Université Catholique d’Afrique Centrale, Yaoundé, Cameroon

    Francis Dany Balie Djong & Jean Robert Kala Kamdjoug

  2. Toulouse Business School, Université Fédérale de Toulouse Midi-Pyrénées, 20 Boulevard Lascrosses, 31068, Toulouse, France

    Samuel Fosso Wamba

Authors
  1. Francis Dany Balie Djong
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  2. Jean Robert Kala Kamdjoug
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  3. Samuel Fosso Wamba
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Corresponding author

Correspondence to Francis Dany Balie Djong .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  4. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Balie Djong, F.D., Kala Kamdjoug, J.R., Fosso Wamba, S. (2018). Information Technology Determinants of Organizational Performance in the Context of a Cameroonian Electricity Company. In: Rocha, Á., Adeli, H., Reis, L.P., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-77703-0_91

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  • DOI: https://doi.org/10.1007/978-3-319-77703-0_91

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-77702-3

  • Online ISBN: 978-3-319-77703-0

  • eBook Packages: EngineeringEngineering (R0)

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