Abstract
The chapter presents the use of capability management in business process outsourcing (BPO) using a case from utility industries. Utility companies are facing a continuously changing business environment due to new regulations and bylaws from regulating authorities. Furthermore, new market roles and innovative technical solutions, like intelligent metering or grid utilization management, allow for process and product innovations. In this context, both the business processes in organizations and information systems supporting these processes need to be quickly adaptive to changing organizational needs. Business process outsourcing is an approach to tackle these challenges. The industrial case discussed in this chapter originates from SIV.AG, Germany, an independent software vendor and service provider for utility industries. One of the service areas of SIV.AG is business process outsourcing, that is, the performance of a complete business process for a business function by a service provider outside an organization. The chapter discusses the specific features of the case motivating the use of capability management, illustrative parts of the capability and context model, examples for adjustments at runtime, achieved benefits, and experiences.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Goebel, C., Jacobsen, H., del Razo, V., et al.: Energy informatics. Bus Inf Syst Eng. 6(1), 25–31 (2014)
Koç, H., Kuhr, J.-C., Sandkuhl, K., Timm, F.: Capability-driven development: a novel approach to design enterprise capabilities. In: El-Sheikh, E., Zimmermann, A., Jain, L.C. (eds.) Emerging Trends in the Evolution of Service-Oriented and Enterprise Architectures. Intelligent Systems Reference Library, vol. 111, pp. 91–112. Springer, Berlin (2016)
Czubayko, U., Grabis, J., Koç, H., Kuhr, J-C., Sandkuhl, K.: Deliverable 2.2: CaaS Method Extensions for BPO: CaaS – Capability as a Service in digital enterprises. Collaborative Project Number 611351. https://drive.google.com/open?id=0B8zbXOx8DWQqYUl3QnBFQ1lBQTA (2015)
Moody, D.L.: The physics of notations: toward a scientific basis for constructing visual notations in software engineering. IEEE Trans. Softw. Eng. 35(6), 756–779 (2009)
ISO/IEC Systems and software engineering – Systems and software quality requirements and evaluation (SQuaRE) – System and software quality models ISO/IEC FDIS 25010 (2011)
Valverde, F.: CDT Quality Requirements Survey (3rd Iteration). https://docs.google.com/forms/d/e/1FAIpQLSeRPkF3HApwM_MB2n7m0qTuCb2u-MOCDzq5ODqSn8HgH51j8A/viewform (2016). Accessed 10 Jan 2017
Valverde, F.: CNA Quality Requirements Survey (3rd Iteration). https://docs.google.com/forms/d/e/1FAIpQLSfvGhVeKvXRtgWzhlEhFdZ0-D2llDn03wLoqcfj4njNx74xrg/viewform (2016). Accessed 10 Jan 2017
Valverde, F.: CCP Quality Requirements Survey (3rd Iteration). https://docs.google.com/forms/d/e/1FAIpQLSe7YL1T0z6kgM0dDZt0YsqbEko1vWi8VY8Zhj3LcEbFH3tPYQ/viewform (2016). Accessed 10 Jan 2017
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG, part of Springer Nature
About this chapter
Cite this chapter
Czubayko, U., Koç, H., Kuhr, JC. (2018). Capability-Driven Business Process Outsourcing in Utility Industries. In: Sandkuhl, K., Stirna, J. (eds) Capability Management in Digital Enterprises. Springer, Cham. https://doi.org/10.1007/978-3-319-90424-5_13
Download citation
DOI: https://doi.org/10.1007/978-3-319-90424-5_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-90423-8
Online ISBN: 978-3-319-90424-5
eBook Packages: Computer ScienceComputer Science (R0)