Abstract
Recently, there is growing interest in knowledge transfer from human experts to novices in order to keep organizational competence. The workers of organizations usually make work reports but they are text-based and not structured. Therefore, they are hard to be reused by other workers.
In this paper, we present how to make domain ontologies to generate structured data form work reports and develop a knowledge transfer support system, combining structured data with domain ontologies. In order to evaluate the system, as real case studies, we take troubleshooting work in an expressway maintenance management company. The evaluation shows us the systems works well with questionnaires to the workers who attend the case studies.
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Nambu, R., Suehiro, K., Yamaguchi, T. (2019). A Knowledge Transfer Support System from Text-Based Work Reports with Domain Ontologies. In: Virvou, M., Kumeno, F., Oikonomou, K. (eds) Knowledge-Based Software Engineering: 2018. JCKBSE 2018. Smart Innovation, Systems and Technologies, vol 108. Springer, Cham. https://doi.org/10.1007/978-3-319-97679-2_14
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DOI: https://doi.org/10.1007/978-3-319-97679-2_14
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