Abstract
While using large-scale Web Information Systems (WISs) customers sometimes get confused and experience difficulties in solving their business problems. We propose context modelling as a conceptual tool for aiding customers to regain the possibility of using the respective WIS efficiently. We integrate context modelling into the co-design methodology, identify some losing track patterns and propose respective customer aid. Finally we formalise our approach based on the theory of media types and the model of contextual information systems developed by Teodorakis et al.
The research reported in this article is supported by the Massey University Academy of Business Research Fund (Project “Story boarding for web-based services”, 2002/03) and the Information Science Research Centre.
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Kaschek, R., Schewe, KD., Thalheim, B., Zhang, L. (2004). Integrating Context in Modelling for Web Information Systems. In: Bussler, C.J., Fensel, D., Orlowska, M.E., Yang, J. (eds) Web Services, E-Business, and the Semantic Web. WES 2003. Lecture Notes in Computer Science, vol 3095. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-25982-4_8
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