Abstract
This paper proposes a Service Level Management architecture for an IT (Information Technology) environment based on the concept of the creation of a Remote Network Operations Center through the Internet and Web interface under safe connections, viewing cost reduction and simplification of the work underlying network management. Additionally, a methodology for fault and performance management is exposed and a laboratory case is carried out in order to validate the proposal.
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Ramos, A.S., Garcia, A.S., da Silva Villaça, R., Drago, R.B. (2004). A Web-Based Pro-active Fault and Performance Network Management Architecture. In: de Souza, J.N., Dini, P., Lorenz, P. (eds) Telecommunications and Networking - ICT 2004. ICT 2004. Lecture Notes in Computer Science, vol 3124. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-27824-5_105
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DOI: https://doi.org/10.1007/978-3-540-27824-5_105
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22571-3
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