Abstract
The unpredictability of business processes requires that business applications support exception management with the ability to dynamically adapt to the changing environment. Exception management is a kind of complex process, in which multiple organizations and mixture of human activities and automated tasks may be involved. For a competitive solution to exception management, a web services and agents supported approach is elaborated in this paper. Agent technology is applied to deal with the dynamic, complex, and distributed processes in exception management; web services techniques are proposed for more scalability and interoperability in network-based business environment. By integrating knowledge-based agents with web services to make use of the advantages from both, this approach leads to more intelligence, flexibility and collaboration in business exception management. A case of exception management in securities trading is developed to demonstrate the validity and benefits of this approach.
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Wang, M., Wang, H. (2004). Agents and Web Services Supported Business Exception Management. In: Zhang, C., W. Guesgen, H., Yeap, WK. (eds) PRICAI 2004: Trends in Artificial Intelligence. PRICAI 2004. Lecture Notes in Computer Science(), vol 3157. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-28633-2_65
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DOI: https://doi.org/10.1007/978-3-540-28633-2_65
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