Abstract
Way up to now, e-government was mostly seen as an IT issue and rather had a technical dimension. Taking process modelling and process reorganisation into account and determine them as key criteria in regards to successful implementation of e-government, strengthens the fact that this topic is complex and has to be treated in a comprehensive way. The purpose of this paper is to point out process management with specific requirements of public authorities including legal as well as security aspects. Reading through this contribution, the reader should recognise the added-value of BPM for public administrations and that the management of processes within public administrations is a relief and not a burden.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Commission of the European Communities: The Role of eGovernment for Europe’s Future, Communication from the Commission to the Council, the European Parliament, The European Economic and Social Committee and the Committee of the Regions, COM, 567 final, Brussels, 26.9 (2003), http://europa.eu.int/information_society/eeurope/2005/doc/all_about/egov_communication_en.pdf [2003/10/20]
Karagiannis, D., Kühn, H.: Metamodelling Platforms. In: Bauknecht, K., Min Tjoa, A., Quirchmayer, G. (eds.) Proceedings of the Third International Conference EC-Web 2002 – Dexa 2002, Aix-en-Provence, France, September 2-6 (2002)
Pook, K., Starkloff, P.: Geschäftsprozesse und Wissensmanagement – vom Umgang mit erfolgskritischem Fachwissen. In: Praxis Wissensmanagement 4/01, page 2 7 Some social aspects on the introduction of eGovernment (in IURIX 2003), Practical approaches to e-Government (in IDIMT 2003, together with Aigenbauer) (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Palkovits, S., Rapp, A. (2004). Comprehensive Process Management in Public Administrations – A Case Study. In: Traunmüller, R. (eds) Electronic Government. EGOV 2004. Lecture Notes in Computer Science, vol 3183. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30078-6_15
Download citation
DOI: https://doi.org/10.1007/978-3-540-30078-6_15
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22916-2
Online ISBN: 978-3-540-30078-6
eBook Packages: Springer Book Archive