Trust in e-Government Cooperation

Abstract

The past years a general acceptance emerges that the real added value of e-government developments should be realized in chain integration and network cooperation rather than within separate government organizations. The focus of research is shifting towards the conditions under which network cooperation can arise and prosper. In this article we examine the role that trust plays between potential network partners while creating network cooperation. This is done in a case study about a successful, inter-organizational ICT solution in the Dutch social security sector. The case suggests lines of action that might help other governments to succeed in realizing E-government network cooperation.