Abstract
Communication plays a key role in today’s businesses. Reaching a communication partner often has become a time consuming task. A multitude of potential communication channels with individual addresses forces a callee to guess an appropriate device at the right time. Under these circumstances additional information about a high probability to reach the calling target at a specific point in time enhances efficiency in communication. The decision when to call and the choice of the communication channel can be based on these information. This paper presents a Digital Call Assistant to determine an optimal time slot to place a call. The proposed approach combines calendar events and context information. The combination of these two information sources allows the creation of call plans which provide a list of possible time slots for communication with another user. A trust concept will assure that these sensible data will only be shared among trusted peers. Pending call requests and open call slots are presented to the user. The proposed planning application is going to form a novel part in our context-aware communication service framework.
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Görtz, M., Ackermann, R., Steinmetz, R. (2004). The Digital Call Assistant: Determine Optimal Time Slots for Calls. In: Roca, V., Rousseau, F. (eds) Interactive Multimedia and Next Generation Networks. MIPS 2004. Lecture Notes in Computer Science, vol 3311. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30493-7_21
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DOI: https://doi.org/10.1007/978-3-540-30493-7_21
Publisher Name: Springer, Berlin, Heidelberg
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