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International Conference on Asian Digital Libraries

ICADL 2004: Digital Libraries: International Collaboration and Cross-Fertilization pp 636–639Cite as

Live Digital Reference Service: Its Present and Future

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Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 3334))

Abstract

Information technology presents a challenge as well as an opportunity to reference service. This paper examines the reasons for the declining patronage of reference service, and outlines the benefits of offering live digital reference service. While covering the present status of this service, this paper also attempts to look ahead of its future development.

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References

  1. Kenney, B.: Live, digital reference. Library Journal 127(16), 46–50 (2002)

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  2. Carlson, S.: New service allows the public to pose reference questions without visiting the library. The Chronicle of Higher Education (May 31, 2002)

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  3. Hirko, B.: Live, digital reference marketplace. Library Journal 127(17) (2002)

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  4. Granfield, D.: A digital reference service for a digital library: chat technology in a remote reference service (2004-07-3), http://www.ryerson.ca/library/ask/McConnell.pdf

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Author information

Authors and Affiliations

  1. Education and Manpower Bureau Library, Hong Kong

    Paul W. T. Poon

Authors
  1. Paul W. T. Poon
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Editor information

Editors and Affiliations

  1. Shanghai Jiao Tong University, Shanghai, P.R. China

    Zhaoneng Chen

  2. Department of Management Information Systems, Eller College of Management, The University of Arizona, 85721, AZ, USA

    Hsinchun Chen

  3. Shanghai Library, Shanghai, P.R. China

    Qihao Miao

  4. BASICS, Department of Computer Science and Engineering, Shanghai Jiao Tong University, 200030, Shanghai, China

    Yuxi Fu

  5. Digital Library Research Laboratory, Virginia Tech, USA

    Edward Fox

  6. School of Computer Engineering, Nanyang Technological University,  

    Ee-peng Lim

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© 2004 Springer-Verlag Berlin Heidelberg

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Cite this paper

Poon, P.W.T. (2004). Live Digital Reference Service: Its Present and Future. In: Chen, Z., Chen, H., Miao, Q., Fu, Y., Fox, E., Lim, Ep. (eds) Digital Libraries: International Collaboration and Cross-Fertilization. ICADL 2004. Lecture Notes in Computer Science, vol 3334. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30544-6_73

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  • DOI: https://doi.org/10.1007/978-3-540-30544-6_73

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-24030-3

  • Online ISBN: 978-3-540-30544-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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