Abstract
Leading in the innovation economy [1] requires an ability to create, comprehend, and utilize dynamic and distributed knowledge assets. This must be accomplished in a reliable, timely, and cost effective manner. Text mining technology has great potential to enhance knowledge management systems because it provides an objective analysis (reliable) of existing knowledge assets (cost effective) in a rapid manner (timely). We show, through a case study involving the analysis of computer network failure incident reports that deep analytics can be used to create actionable knowledge concerning the technical system, and entity extraction can be used to highlight the underlying social architecture of the system. Centering resonance analysis is employed to create a data model of each incident report, and hierarchical clustering, factor analysis, time series analysis, and social network analysis are used to generate insights into the management, execution, and control of the computer network system and its underlying social system.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Saperstein, J., Dr. Rouach, D., Haney, M.: Creating Regional Wealth in the Innovation Economy: Models, Perspectives, and Best Practices. Pearson Education, Inc., upper saddle River (2002)
Santosus, M., Surmacz, J.: The ABC’s of Knowledge Management. CIO Magazine (May 23, 2001), http://www.cio.com/forums/knowled-ge/edit/kmabcscontent.html#benefits
von Krogh, G., Ichijo, K., Nonaka, I.: Enabling knowledge creation how to unlock the mystery of tacit knowledge and release the power of innovation. Oxford university Press, Oxford (2000)
Starbuck, W.H.: Learning by knowledge-intensive firms. Journal of Management Studies 29(6), 713–740 (1992)
Sveiby, K.E.: The new organizational wealth: Managing and measuring knowledge-based assets. Berret Koehler Inc., San Francisco (1997)
Easterby-Smith, M., Snell, R., Gherardi, S.: Organisational learning: Diverging communities of practice? Management Learning 29(3), 259–272 (1998)
Argyris, C.: Prologue: Towards a comprehensive theory of management. In: Moingeon, B., Edmondson, A. (eds.) Organisational Learning and Competitive Advantage. Sage Publications, London (1996)
De Gues, A.P.: Planning as learning. Harvard Business Review, 70–74 (March- April 1988)
Prahalad, C.K., Hamel, G.: The core competence of the corporation. Harvard Business Review, 79–91 (May-June 1990)
Berners-Lee, T.: Semantic Web. In: presentation at Extensible Markup Language 2000 Conf. (XML 2000) (December 6, 2000), http://www.w3.org/2000/Talks/1206-xml2k-tbl
Dooley, K., Subra, A., Anderson, J.: Maturity and its impact on new product development project performance. Research in Engineering Design 13, 23–29 (2001)
Corman, S., Kuhn, T., McPhee, R., Dooley, K.: Studying complex discursive systems: Centering resonance analysis of organizational communication. Human Communication Research 28(2), 157–206 (2002)
Dooley, K., Corman, S., Ballard, D.: Centering Resonance Analysis: A Superior Data Mining Algorithm for Textual Data Streams, Final Phase I STTR Report, US Air Force Office of Scientific Research, Contract Number F49620-03-C-0082 (2004)
Danowski, J.A.: Network analysis of message content. In: Richards, W.D., Barnett, G.A. (eds.) Progress in communication sciences, vol. 12, pp. 197–221. Ablex, Norwood (1993)
Carley, K.M.: Network text analysis: The network position of concepts. In: Roberts, C.W. (ed.) Text analysis for the social sciences: Methods for drawing statistical infer-ences from texts and transcripts, pp. 79–100. Lawrence Erlbaum Associates, Mahwah (1997b)
Grosz, B.J., Weinstein, S., Joshi, A.K.: Centering: A framework for modeling the local coherence of a discourse. Computational Linguistics 21, 203–225 (1995)
Walker, M.A., Joshi, A.K., Prince, E.F. (eds.): Centering theory in discourse. Oxford, New York (1998)
McKoon, G., Ratcliff, R.: Memory based language processing: Psycho linguistic research in the 1990’s. Annual Review of Psychology 49, 25–42 (1998)
Lecoeuche, R., Robertson, D., Barry, C., Mellish, C.: Evaluating focus theories for dialogue management. International Journal of Human-Computer Studies 52, 23–76 (2000)
Kellerman, K., Sleight, C.: Coherence: A meaningful adhesive for discourse. In: Anderson, J.A. (ed.) Communication yearbook, vol. 12, pp. 95–129. Sage, Newbury Park (1989)
Sperber, D., Wilson, D.: Relevance: Communication and cognition. Blackwell, Cambridge (1995)
Dooley, K., Corman, S., McPhee, R.: A knowledge directory for identifying experts and areas of expertise. Human Systems Management 21(4), 217–228 (2002)
Choi, B.-J., Raghu, T.S., Vinze, A., Dooley, K.: Contrasting process models of the development of electronic business standards, under review at Management Information Systems Quarterly (2004)
Dooley, K., Corman, S.: The dynamics of electronic media coverage. In: Greenberg, B. (ed.) Communication and Terrorism: Public and Media Responses to 9-11. Hamptom Press, Cresskill (2002)
Lichtenstein, B., Dooley, K., Lumpkin, T.: Dynamics of organizational emergence: A longitudinal study of new venture creation. To be published in Journal of Business Venturing (2004)
Dooley, K., Corman, S., McPhee, R., Kuhn, T.: Modeling high-resolution broadband discourse in complex adaptive systems. Nonlinear Dynamics, Psychology,& Life Sciences 7(1), 61–86 (2003)
Dooley, K., Corman, S.: Dynamic analysis of news streams: Institutional versus environmental effects. Nonlinear Dynamics, Psychology, & Life Sciences 8(3), 403–428 (2004)
General Electric, Social Architecture (2001), www.gecom/operatinq_system/architecture.Htm
Batteau, A.W.: The Social Architecture of Community Computing (1996), www.benton.org/policy/Uniserv/Conference/bafteau.htmI
Jacobs, R.M.: Management and leadership as creative social architecture. The Structure and Theory of Organization (2001), www83.homepagevillanova.edu/richard.jacobs/MPA%208002/Powerpoint/fstructural/Index.htm
Bennis, W.: An interview with Warren Bennis. Training 14(8), 33–37 (1997)
Kelley, R.E.: Raising Corporate America’s Connectivity Consciousness. PC Week 4(39), 24 (1987)
Starbuck, W.H.: Learning by knowledge-intensive firms. Journal of Management Studies 29(6), 713–740 (1992)
Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford Press, New York (1997)
Lewin, K.: Resolving Social Conflict and Field Theory in Social Science. American Psychology Association (1997)
Wittgenstein, I.: Philosophical Investigations, Routledge (1991)
Saint-Onge, H.: Tacit knowledge: The key to the strategic alignment of intellectual capital. Strategy and Leadership, 10–14 (March/April 1996)
Wagner, R.K., Sternberg, R.J.: Tacit knowledge in managerial success. Journal of Business and Psychology 1(4), 301–312 (1987)
Rampersad, H.K.: Total Performance Scorecard; een speurtocht naar zelfkennis en competentieontwikkeling van lerende organisaties. In: Scriptum Management, Schiedam (September 2002)
Mabey, C., Salamann, G., Storey, J.: Strategic human resource management: a reader. Sage, London (1990)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Williamson, J., Dooley, K., Corman, S. (2004). Using Text Mining to Create Actionable Knowledge: Application to Network Failure Incident Reports. In: Karagiannis, D., Reimer, U. (eds) Practical Aspects of Knowledge Management. PAKM 2004. Lecture Notes in Computer Science(), vol 3336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30545-3_7
Download citation
DOI: https://doi.org/10.1007/978-3-540-30545-3_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-24088-4
Online ISBN: 978-3-540-30545-3
eBook Packages: Springer Book Archive