Abstract
The Tokheim development centre in Bladel, The Netherlands, has a 10-year experience in applying Software Process Improvement methods (SPI). Several methods were used to improve and adapt the software development process and successes have been booked regularly during those years. In 1992 the Bladel site was ISO9001 certified and achieved CMM Level 2. Now several years later the software development centre is still ISO9001/TickIT certified, however recent BOOTSTRAP Assessments pointed out that several sub-processes of the software development process can be rated in the lowest capability ranges. It is our observation that the reason for this is that the SPI program has been heavily influenced by several factors not clearly identified in most methods. The presence and extent of these influencing factors is a major prerequisite for the successful implementation of a SPI method. This paper presents an overview of the SPI methods applied in the Tokheim organisation and how the progress of the SPI program has been influenced.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Basili, V.R., Weiss, D.M.: A methodology for collecting valid software engineering data. IEEE Transactions on Software Engineering SE-10(6), 728–738 (1984)
Basili, V.R., Caldiera, C., Rombach, H.D.: Experience factory, Encyclopaedia of Software Engineering, vol. 1, pp. 469–476. John Wiley & Sons, Chichester (1994)
Birk, A., Derks, P., Hamann, D., Hirvensalo, J., Oivo, M., Rodenbach, E., van Solingen, R., Taramaa, J.: Applications of Measurement in Product-Focused Process Improvement: A Comparative industrial Case study. In: the Proceedings of METRICS 1998 Conference (1998)
British Standards Institution, DISC. The TickIT Guide, A Guide to Software Quality Management System. Construction and Certification to ISO9001. DISC TickIT office, 12, issue 4.0 (January 1998)
Hamann, D., Järvinen, J., Oivo, M., Pfahl, D.: Experience with explicit modelling of relationships between process and product quality. In: Proceedings of the 4th European Software Process Improvement Conference, Monte Carlo (December 1998)
Humphrey, W.S.: Managing the Software Process. SEI series in Software Engineering. Addison-Wesley Publishing Company, Reading (1989) ISBN 0-201-18095-2
ISO, ISO9000-3: 1997 Quality management and quality assurance standards. Part 3. Guidelines for the application of ISO9001:1994 to the development, supply, installation and maintenance of computer software. International Organisation for Standardisation (1997)
ISO, ISO9001, Quality Systems - Model for quality assurance in design, development, production, installation and servicing. International Organisation for Standardisation (1994)
Järvinen, J., van Solingen, R.: Establishing Continuous Assessment using measurements (March 1999)
Kusters, Solingen, Trienekens: Identifying embedded software quality: two approaches. In: Quality and Reliability Engineering International. Wiley, Chichester (1999)
Kuvaja, P., Similiä, J., Krzanik, L., Bicego, A., Saukkonen, S., Koch, G.: Software Process Assessment & Improvement. The BOOTSTRAP Approach. Blackwell Publishers, Malden (1994)
van Latum, F., Oivo, M., Hoisl, B., Ruhe, G.: No improvement without feedback: experiences from goal oriented measurement at Schlumberger. In: Montangero, C. (ed.) EWSPT 1996. LNCS, vol. 1149, pp. 167–182. Springer, Heidelberg (1996)
Latum, F., Solingen, R., Oivo, M., Rombach, D., Hoisl, B., Ruhe, G.: Adopting GQM-based measurement in an industrial environment. IEEE Software (January/February 1998)
Oivo, M., Bicego, A., Kuvaja, P., Pfahl, D., van Solingen, R.: The PROFES methodology book and User Manual (1999), http://www.ele.vtt.fi/profes/
Paulk, M.C., Curtis, B., Chrissis, M.B., Weber, C.V.: Capability Maturity Model for Software, Version 1.1. SEI-CMU-93-TR-24, Software Engineering Institute (1993)
van Solingen, R., Berghout, E.W.: The Goal/Question/Metric Method: A practical guide for quality improvement of software development. McGraw-Hill Publishers, New York (1999), http://www.gqm.nl/ ISBN 0077095537
van Solingen, R.: Product Focused Software Process Improvement: SPI in the embedded software domain. Ph.D. Thesis, Eindhoven University of the Netherlands (2000)
Wohlwend, H., Rosenbaum, S.: Schlumberger’s software improvement program. IEEE Transactions on software engineering 20(11), 833–839 (1994)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2000 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Rodenbach, E., van Latum, F., van Solingen, R. (2000). SPI – A Guarantee for Success? – A Reality Story from Industry -. In: Bomarius, F., Oivo, M. (eds) Product Focused Software Process Improvement. PROFES 2000. Lecture Notes in Computer Science, vol 1840. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-45051-1_21
Download citation
DOI: https://doi.org/10.1007/978-3-540-45051-1_21
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-67688-1
Online ISBN: 978-3-540-45051-1
eBook Packages: Springer Book Archive