Abstract
The hospital field in Germany, with its 1.1 million employees and 62 billion Euro annual turnover (figures from 2001), represents a large and socially important field of activities [3, pp. 13]. If one considers the patients as “action object”, the work system (cf. [4, p. 81]) “hospital” is characterized by a number of particularities: First, treatment decision have to be made based on incomplete information and the treatment sequences must be carried out individually, meaning that they can only be planned to a limited degree. Furthermore, the complex treatment sequences must fulfil the treatment order reliably and efficiently. On the other hand, treatment processes must also take occupational health and safety and hygiene requirements of the medical and nursing personnel into account [10, p. 224].
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Zülch, G., Stock, P., Hrdina, J. (2007). Process Optimization and Efficient Personnel Employment in Hospitals. In: Waldmann, KH., Stocker, U.M. (eds) Operations Research Proceedings 2006. Operations Research Proceedings, vol 2006. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-69995-8_53
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