Abstract
Conducting usability tests with remote users require unique approaches and techniques. Remote users often have requirements that differ significantly from local users, as the technology is not wholly contained in a controlled usability lab. Based on the authors’ experience with remote usability techniques, this paper provides insights and practical tips about a technology used to host and monitor remote usability tests, users’ reactions to the testing technology, and the communication rhythm within the testing organization.
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Baker, R.M.S., Kiris, E., Vasnaik, O. (2007). Testing Remote Users: An Innovative Technology. In: Aykin, N. (eds) Usability and Internationalization. HCI and Culture. UI-HCII 2007. Lecture Notes in Computer Science, vol 4559. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73287-7_29
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DOI: https://doi.org/10.1007/978-3-540-73287-7_29
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73286-0
Online ISBN: 978-3-540-73287-7
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