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Application of Simulation Approaches to Creation of Decision Support System for IT Service Management

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Parallel Computing Technologies (PaCT 2007)

Part of the book series: Lecture Notes in Computer Science ((LNTCS,volume 4671))

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Abstract

The paper presents a simulation-based approach to creation of decision support system for IT Service Management. The presented approach includes monitoring of stochastic data IT Services and calculation of measure of alignment to business goals with its characteristic basing on SLA/SLO. The approach combines the benefits of two kinds of models: analytical and simulation ones. The key idea of the paper is to demonstrate how modern methods of stochastic process analysis may enhance trustworthiness and quality of decision making along business goals within IT Services.

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References

  1. Popkov, T., Karpov, Yu., Garifullin, M.: Using Simulation Modelling for IT Cost Analysis. In: 10th HP OpenView University Association Workshop (July 2003), http://www.hpovua.org

  2. Schmid, M., Schaefer, J., Kroeger, R., Sotnikov, K., Karpov, Yu.: Combining Application Instrumentation and Simulation to Forecast Costs and Revenue in Application Service Provisioning Scenarios Using Simulation Modelling for IT Cost Analysis. In: 13th HP OVUA Workshop (June 2006)

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  3. Aib, I., Sallé, M., Bartolini, C., Boulmakoul, A.: A Business Driven Management Framework for IT Systems Management. In: IFIP/IEEE International Symposium on Integrated Management, poster session, Nice, France (September 2005)

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  4. Control Objectives for Business Information-related Technology COBIT, http://www.isaca.org/cobit.htm

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Author information

Authors and Affiliations

  1. St.Petersburg State Polytechnical University, Distributed Computing and Networking Department, 21, Politekhnicheskaya ul., St. Petersburg, 194021, Russia

    Yuri G. Karpov, Rostislav I. Ivanovsky & Kirill A. Sotnikov

Authors
  1. Yuri G. Karpov
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  2. Rostislav I. Ivanovsky
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  3. Kirill A. Sotnikov
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Editor information

Victor Malyshkin

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© 2007 Springer-Verlag Berlin Heidelberg

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Karpov, Y.G., Ivanovsky, R.I., Sotnikov, K.A. (2007). Application of Simulation Approaches to Creation of Decision Support System for IT Service Management. In: Malyshkin, V. (eds) Parallel Computing Technologies. PaCT 2007. Lecture Notes in Computer Science, vol 4671. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73940-1_55

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  • DOI: https://doi.org/10.1007/978-3-540-73940-1_55

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-73939-5

  • Online ISBN: 978-3-540-73940-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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