Skip to main content
SpringerLink
Log in

Emotion Eliciting Events in the Workplace: An Intercultural Comparison

  • Conference paper
Book cover Intercultural Collaboration (IWIC 2007)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 4568))

Included in the following conference series:

Abstract

Different emotional experiences at the work place are evaluated in respect to their influence on job satisfaction. A sample of 75 Japanese employees and 169 German employees rated their emotional level following daily hassles in the work place that were attributed on the two dimensions: locus of causality and controllability. It was predicted that the same attribution pattern of daily hassles leads to different emotional responses and different levels of job satisfaction between employees with an interdependent and independent cultural background. Results indicate that equal attribution patterns of job related daily hassles lead to different emotional experiences between the two cultural groups and different levels of job satisfaction. It is argued that while emotions have a major influence on job satisfaction, this influence is culturally dependent. One element hereby is the explanation of the work related daily hassle.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Basch, J., Fisher, C.D.: Affective events-emotions matrix: A classification of work events and associated emotions. In: Ashkanasy, N.M., Härtel, C.E.J., Zerbe, W. J. (Hrsg.) Emotions in the workplace: Research, theory and practice, pp. S. 36–48. Quorum Books, Westport, CT (2000)

    Google Scholar 

  2. Brief, A.P., Weiss, H.W.: Organizational Behavior: Affect in the Workplace. Annual Review of Psychology 53, 279–307 (2002)

    Article  Google Scholar 

  3. Briner, R.B.: The Neglect and Importance of Emotion at Work. European Journal of Work and Organizational Psychology 8(3), 323–346 (1999)

    Article  Google Scholar 

  4. Briner, R.B.: What can research into emotion at work tell us about researching well-being at work? International Journal of Work Organisation and Emotion 1(1), 67–73 (2005)

    Article  Google Scholar 

  5. Connolly, J.J., Viswesvaran, C.: The role of affectivity in job satisfaction: A meta-analysis. Personality and Individual Differences 29(2), 265–281 (2000)

    Article  Google Scholar 

  6. Cranny, C.J., Smith, P.C., Stone, E.F.: Job Satisfaction: How people feel about their jobs and how it affects their performance, Lexington, New York (1992)

    Google Scholar 

  7. Daniels, K.: Measures of five aspects of affective well-being at work. Human Relations 53(2), 275–294 (2000)

    Google Scholar 

  8. Dormann, C., Zijlstra, F.R.H.: Call centres: High on technology - high on emotions. European Journal of Work and Organizational Psychology 12(4), 305–310 (2003)

    Article  Google Scholar 

  9. Fisher, C.D.: Antecedents and consequences of real-time affective reactions at work. Motivation and Emotion 26, 3–30 (2002)

    Article  Google Scholar 

  10. Hagihara, A., Tarumi, K., Babazono, A., Nobutomo, K., Morimoto, K.: Work versus non-work predictors of job satisfaction among japanese white-collar workers. Journal of Occupational Health 40, 285–292 (1998)

    Article  Google Scholar 

  11. Hart, P.M.: Predicting employee life satisfaction: A coherent model of personality, work and nonwork experiences, and domain satisfactions. Journal of Applied Psychology 84, 564–584 (1999)

    Article  Google Scholar 

  12. Heine, S.J., Lehman, D.R., Markus, H.R., Kitayama, S.: Is There a Universal Need for Positive Self-Regard? Psychological Review 106(4), 766–794 (1999)

    Article  Google Scholar 

  13. Hui, C.H., Yee, C.: Culture, control beliefs, and job satisfaction. In: Adamopoulos, J., Kashima, Y. (Hrsg.) Social psychology and cultural context, pp. S231–241. Sage, Thousand Oaks (1999)

    Google Scholar 

  14. Iaffaldano, M.T., Muchinsky, P.M.: Job satisfaction and job performance: A meta-analysis. Psychological Bulletin 97, 251–273 (1985)

    Article  Google Scholar 

  15. Izard, C.E.: The Psychology of Emotions. Springer, Heidelberg (1991)

    Google Scholar 

  16. Judge, T.A., Heller, D., Mount, M.K.: Five-factors model of personality and job-satisfaction: A meta-analysis. Journal of Applied Psychology 87, 530–541 (2002)

    Article  Google Scholar 

  17. Judge, T.A., Thoresen, C.J., Bono, J.E., Patton, G.K.: The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin 127, 376–407 (2001)

    Article  Google Scholar 

  18. Kanner, A.D., Coyne, J.C., Schaefer, C., Lazarus, R.S.: Comparison of Two Modes of Stress Measurement: Daily Hassles and Uplift Versus Major Life Events. Journal of Behavioral Medicine 4(1), 1–39 (1980)

    Article  Google Scholar 

  19. Karasawa, K.: Cognitive antecedents of emotions: Findings and future directions. Japanese Psychological Research 37, 40–55 (1995)

    Google Scholar 

  20. Kitayama, S., Markus, H.R., Kurokawa, M.: Culture, Emotion, and Well-being: Good Feelings in Japan and the United States. Cognition and Emotion 14(1), 93–124 (2000)

    Article  Google Scholar 

  21. Kitayama, S., Uchida, Y.: Explicit self-criticism and implicit self-regard: Evaluating self and friend in two cultures. Journal of Experimental Social Psychology (39), 476–482 (2003)

    Article  Google Scholar 

  22. Knapp, K.: Interpersonale und interkulturelle Kommunikation. In: Bergemann, N., Sourisseaux, A.L.J. (Hrsg.) Interkulturelles Management (2. Aufl., S. 59-79). Physica-Verlag, Heidelberg (1996)

    Google Scholar 

  23. Koda, T.: Cross-Cultural Study of Avatars’ Facial Expressions and Design Consideration within Asian Countries. In: Ishida, T., Fussell, S.R., Vossen, P.T.J.M. (eds.) IWIC 2007. LNCS, vol. 4568, Springer, Heidelberg (2007)

    Google Scholar 

  24. Lebra, T.S.: Shame and guilt: A psychocultural view of the japanese self. Ethos 11, 192–209 (1983)

    Article  Google Scholar 

  25. Locke, E.A.: The nature and causes of job satisfaction. In: Dunette, M.D. (ed.) Handbook of industrial and organizational psychology, pp. 1297–1349. Rand McNally, Chicago (1976)

    Google Scholar 

  26. Markus, H.R., Kitayama, S.: Culture and the self: Implications for cognition, emotion and motivation. Psychological Review 98, 224–253 (1991)

    Article  Google Scholar 

  27. Markus, H.R., Kitayama, S.: Culture, Self, and the Reality of the Social. Psychological Inquiry 14, 277–283 (2003)

    Article  Google Scholar 

  28. Mesquita, B., Frijda, N.H.: Cultural variations in emotions: A review. Psychological Bulletin 112, 179–204 (1992)

    Article  Google Scholar 

  29. Mesquita, B., Karasawa, M.: Different emotional lives. Cognition and Emotion 16, 127–141 (2002)

    Article  Google Scholar 

  30. Money, R.B., Graham, J.L.: Salesperson Performance, Pay, and Job Satisfaction: Tests of a Model Using Data Collected in the United States and Japan. Journal of International Business Studies 30(1), 149–172 (1999)

    Article  Google Scholar 

  31. Morris, W.N.: Mood: The frame of mind. Springer, New York (1989)

    Google Scholar 

  32. Ohbuchi, K.I., Suzuki, M., Hayashi, Y.: Conflict management and organizational attitudes among Japanese: Individual and group goals and justice. Asian Journal of Social Psychology 4, 93–101 (2001)

    Article  Google Scholar 

  33. Organ, D.W., Near, J.P.: Cognition vs affect in measures of job satisfaction. International Journal of Psychology 20, 241–253 (1985)

    Google Scholar 

  34. Perrewé, P.L., Zellars, K.L.: An examination of attributions and emotions in the transactional approach to the organizational stress process. Journal of Organizational Behavior 20, 739–752 (1999)

    Article  Google Scholar 

  35. Roos, J.: Peinlichkeit, Scham und Schuld. In: Otto, J.H., Euler, H.A., Mandl, H. (Hrsg.) Emotionspsychologie, pp. S. 264–271. Psychologische Verlags Union, Weinheim (2000)

    Google Scholar 

  36. Scherer, K.R.: Profiles of Emotion-antecedent Appraisal: Testing Theoretical Predictions across cultures. Cognition and Emotion 11(2), 113–150 (1997)

    Article  Google Scholar 

  37. Six, B., Kleinbeck, U.: Arbeitsmotivation und Arbeitszufriedenheit. In: Roth, E (Hrsg.) Enzyklopädie der Psychologie: Organisationspsychologie. Verlag für Psychologie: Hogrefe: Göttingen, Toronto, Zürich (1995)

    Google Scholar 

  38. Spector, P.E., Cooper, C.L., Sanchez, J.I., O’Driscoll, M., Sparks, K., Bernin, P., Büssing, A., Dewe, P., Hart, P., Lu, L., Miller, K., de Moraes, L.R., Ostrognay, G.M., Pagon, M., Pitariu, H.D., Poelmans, S.A.Y., Radhakrishnan, P., Russinova, V., Salamatov, V., Salgado, J.F., Shima, S., Siu, O.-L., Stora, J.B., Teichmann, M., Theorell, T., Vlerick, P., Westmann, M., Widerszal-Bazyl, M., Wong, P.T.P., Yu, S.: Locus of control and well-being at work: How generalizable are western findings. Academy of Management Journal 45, 453–466 (2002)

    Google Scholar 

  39. Spector, P.E., Wimalasiri, J.: A cross-cultural comparison of job satisfaction dimensions in the United States and Singapore. International Review of Applied Psychology 35, 147–158 (1986)

    Google Scholar 

  40. Sugitani, M.: Kontextualismus als Verhaltensprinzip: Kritisch erlebte Interaktionssituationen in der japanisch-deutschen Begegnung. In: Thomas, A. (Hrsg.) Psychologie interkulturellen Handelns, pp. S. 227–245. Hogrefe, Göttingen (1996)

    Google Scholar 

  41. Vatrapu, R., Suthers, D.: Culture and Computers: A Review of the Concept of Culture and Implications for Intercultural Collaborative Online Learning. In: Ishida, T., Fussell, S.R., Vossen, P.T.J.M. (eds.) IWIC 2007. LNCS, vol. 4568, Springer, Heidelberg (2007)

    Google Scholar 

  42. Weiner, B.: An attributional theory of achievement motivation and emotion. Psychological Review 92, 548–573 (1985)

    Article  Google Scholar 

  43. Weiss, H.M., Cropanzano, R.: Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In: Staw, B.M., Cummings, L.L. (eds.) Research in organizational behavior, vol. Bd. 18, pp. S. 1–74. JAI Press, Greenwich (1996)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. IAAEG, Universität Trier, 54286 Trier, Germany

    Peter Schneider

  2. Psychologisches Institut der Johannes Gutenberg-Universität, 55099 Mainz, Germany

    Axel Mattenklott

Authors
  1. Peter Schneider
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Axel Mattenklott
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Toru Ishida Susan R. Fussell Piek T. J. M. Vossen

Rights and permissions

Reprints and permissions

Copyright information

© 2007 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Schneider, P., Mattenklott, A. (2007). Emotion Eliciting Events in the Workplace: An Intercultural Comparison. In: Ishida, T., Fussell, S.R., Vossen, P.T.J.M. (eds) Intercultural Collaboration. IWIC 2007. Lecture Notes in Computer Science, vol 4568. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74000-1_18

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-74000-1_18

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-73999-9

  • Online ISBN: 978-3-540-74000-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation