Abstract
This paper provides an in-depth analysis of selected important topics related to the quality assessment of e-commerce systems. It briefly introduces to the reader a quality assessment model based on Bayesian Networks and presents in detail the practical application of this model, highlighting practical issues related to the involvement of human subjects, conflict resolution, and calibration of the measurement instruments. Furthermore, the paper presents the application process of the model for the quality assessment of various e-commerce systems; it also discusses in detail how particular features (data) of the assessed e-commerce systems can be identified and, using the described automated assessment process, lead to higher abstraction information (desiderata) regarding the quality of the assessed e-commerce systems.
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Stefani, A., Stavrinoudis, D., Xenos, M. (2007). In-Depth Analysis of Selected Topics Related to the Quality Assessment of E-Commerce Systems. In: Filipe, J., Coelhas, H., Saramago, M. (eds) E-business and Telecommunication Networks. ICETE 2005. Communications in Computer and Information Science, vol 3. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-75993-5_4
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DOI: https://doi.org/10.1007/978-3-540-75993-5_4
Publisher Name: Springer, Berlin, Heidelberg
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